20km, Jalan Pontian Lama, Johor Bahru, Johor, 81110, MalaysiaView hotel details
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Guest Reviews of Pulai Springs Resort
8.4/10
Very good
490 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.3
Amenities8.2
Service8.7
Cleanliness8.3
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All reviews(490)
Positive reviews(463)
Reviews with photos/video(198)
Clean pool(115)
Great swimming pool(115)
Delicious breakfast(68)
Has facilities for children(62)
Family activities available(55)
Stayed multiple times(11)
Perfect for kids(7)
Negative reviews(27)
Anonymous User
Cinta Ayu - One Bedroom Suite
Stayed in Jan 2026
Couple
19 review
9.5/10
Amazing
Posted on Feb 7, 2026
The hotel was away from the city, but that actually turned out to be a positive since it was away from the busy crowds and very quiet. It has an old-school resort vibe, with older furniture and an overall oldish feel, so it’s not very grand or modern. That said, it’s well kept and very relaxing. Check-in and check-out were fast and easy. If you’re looking for a quiet, peaceful resort and don’t mind older-style surroundings, this is a very good option. Plus a mall with sufficent amount of food and shops and a big supermarket
FazzFiras
Cinta Ayu - One Bedroom Suite
Stayed in Jan 2026
Family
8 review
8.0/10
Very good
Posted on Feb 3, 2026
Check in process : Fast
Room : Big
Breakfast : Many choices
Parking : A lot
Overall : Satisfied!
Response from Property: Thank you for your feedback and for your 8/10 rating. We’re glad to hear that you were satisfied with the fast check-in process, spacious room, breakfast variety, and ample parking. Your comments are much appreciated, and we look forward to welcoming you back again soon.Sunny SooGeneral Manager
Syaziraa
Cinta Ayu - One Bedroom Suite
Stayed in Nov 2025
Family
3 review
10/10
Outstanding
Posted on Dec 25, 2025
Repeat again at this hotel as we loved to stay here.
Booked One Bedroom Suites but was upgraded to Two Bedroom Suites 😍 Appreciated so much as this trip is a reward to our kids.
Breakfast as usual, great because for me the food spread was enough and everything is delicious. All the staff are helpful and the Chefs are friendly.
The pool, kids loves it so much. They added this Snake Ladder game at the pool area is great. My kids tried once.
Looking for coming back for the next school holiyay! 🎉
See ya again 🤍
6/12
Response from Property: Dear Guest,Thank you for your wonderful review! We’re delighted that you and your family enjoyed the upgrade to the Two Bedroom Suite and had a fun and memorable stay. It’s great to hear the kids loved the pool and the new Snake & Ladder game, and that our breakfast spread and staff made your stay even more enjoyable. We can’t wait to welcome you all back for the next school holiday!Sunny SooGeneral Manager
Vynna
Cinta Ayu - Two Bedroom Suite
Stayed in Dec 2025
Family
5 review
10/10
Outstanding
Posted on Jan 2, 2026
It was good staycation. One day worthy. our families enjoy it so much. Staff was amazingly provide excellent service. Staff En. Abdullah attend to me pleasantly. The room was feels like home. Will go again definitely. We was having dinner at Qing palace the food was fresh and yummy. Seafood is fresh. Fried oysters is a must try dish. Ufff my son ordered second round. Buffets is unlimited meals but serve to your table like ala carte. Price is affordable of coz. The pool with water slides. My kids love it so much
Response from Property: Dear Guest,Thank you for sharing such a detailed and wonderful review! We’re delighted to hear that your family had an enjoyable staycation and that our team, especially En. Abdullah, provided excellent service. It’s great to know that you felt at home in your room and enjoyed the dining experience at Qing Palace, along with our pool and water slides—sounds like your kids had a blast!We truly appreciate your kind words and look forward to welcoming you and your family back for another memorable stay.Sunny SooGeneral Manager
Spidermann
Cinta Ayu - Three Bedroom Suite
Stayed in Nov 2025
Family
4 review
8.0/10
Very good
Posted on Dec 26, 2025
Amenities was good with a few swimming pools to choose. Breakfast was fine with daily changes to the meals served. Service was good.
6/10
Response from Property: Dear Guest,Thank you for your kind feedback. We’re glad you enjoyed our amenities, especially the variety of swimming pools, and that you were satisfied with the breakfast and service. We look forward to welcoming you back for another enjoyable stay at Pulai Springs Resort.Sunny SooGeneral Manager
T.Jey
Cinta Ayu - Two Bedroom Suite
Stayed in Nov 2025
Other
9 review
9.5/10
Amazing
Posted on Dec 30, 2025
Cafe they were very courteous only well done
Here there is cafe 11 am to 5 pm level 2
Chinese restaurant afernoon and evening
at sports center of pavilion there is chinese restaurant
at the club pool there is cafe maybe till evening only
Pool at cinta ayu level 2 7 am to 7 pm
Breakfast 7 am fantastic opp the cafe level 2
Pool at sports center diff building 7 am to after 8 pm
need report to counter
There is kid play need pay a fee only
Massage you need request they will call for you
at the sports center only
Evening muslim food you can online near there is food shop only
Online they will place food at security
Beside life cinta ayu few distance away push the door walk a distance to security food is on the table here
You need card payment when order only
Beside life there is a nice shop
Sports pavilion near only can walk
Out of lobby cinta ayu turn right via walk path only
Cinta ayu
Response from Property: Dear Guest,Thank you for sharing your detailed feedback! We’re glad to hear that you found our staff courteous and enjoyed the facilities, including the pools, cafe, and kid’s play area. Your notes regarding the operation hours and food options are greatly appreciated, and we’ll continue to improve to make your next stay even smoother and more enjoyable.We look forward to welcoming you back to Pulai Springs Resort soon!Sunny SooGeneral Manager
Nadzirah Aloweni
Cinta Ayu - Three Bedroom Suite
Stayed in Nov 2025
Family
1 review
6.0/10
Posted on Dec 27, 2025
The environment was peaceful. I have an impression that the resort is near the beach unfortunately not. Since it's an old hotel not that well maintained. Need to do more maintenance to keep it well. There is a leak in the toilet and the AC is noisy, the technician came and fixed it after a night of noise. It would be nice if there was a kids pool The breakfast is not that fancy it's a normal menu. After all a decent stay. Thanks.
Response from Property: Dear Guest,Thank you for taking the time to share your experience. We appreciate your feedback regarding the maintenance issues, noisy AC, and other areas where we can improve. We are glad to hear that you found the environment peaceful and your stay decent overall. Your comments will be shared with our team as we continue to enhance our facilities and services.Sunny SooGeneral Manager
ZIQI LIANG
Cinta Ayu - Deluxe Suite
Stayed in Nov 2025
Couple
1 review
7.5/10
Posted on Dec 24, 2025
The hygiene was poor; the inside edge of the sink was covered in stains, and there were also obvious stains on the sheets.
Response from Property: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Your comments have been shared with our housekeeping team to ensure these matters are addressed and improvements are made. We hope to have the opportunity to welcome you back and provide a much better experience.Sunny SooGeneral Manager
Alin Nasir
Cinta Ayu - Three Bedroom Suite
Stayed in Dec 2025
Family
10 review
10/10
Outstanding
Posted on Feb 8, 2026
Beautiful place, really enjoyed it. The breakfast was delicious too.
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Guest User
Cinta Ayu - One Bedroom Suite
Stayed in Dec 2025
Family
2 review
10/10
Outstanding
Posted on Feb 6, 2026
Good place, many amenities and can relax more as many pool and activities
Guest User
Cinta Ayu - One Bedroom Suite
Stayed in Nov 2025
Family
2 review
9.0/10
Great
Posted on Jan 26, 2026
Big swimming pool and have slides for children
Unit was very spacious and clean
Response from Property: Thank you for your great review! We’re glad to hear that you enjoyed our spacious and clean unit, as well as the big swimming pool with slides for children. Your kind words about our amenities and service are truly appreciated, and we look forward to welcoming you back for another enjoyable stay.Sunny SooGeneral Manager
saranghaezari
Cinta Ayu - Three Bedroom Suite
Stayed in Oct 2025
Family
75 review
9.0/10
Great
Posted on Nov 14, 2025
Coming with family. Great and warm hospitalities by front desk. Unfortunately the room seems worn out, a bit of dusk here and there
Response from Property: Thank you for your feedback. We’re delighted to hear that you and your family enjoyed our warm hospitality at the front desk and the surrounding environment. We appreciate your comments regarding the room condition and cleanliness, which will be reviewed for improvement.We look forward to welcoming you back for an even better stay.Sunny Soo, General Manager
Guest User
Cinta Ayu - One Bedroom Suite
Stayed in Sep 2025
Family
7 review
5.5/10
Posted on Nov 1, 2025
Satisfactory:
Friendly staffs everywhere and they were helpful with our request. Nice and reasonable food at Qing restaurant. Breakfast buffet was acceptable. Lunch at Cinta restaurant were average as the spaghetti were nice but the beef steak was not handled well. The kids loved the pool.
Disappointed:
Several amenities are no longer available like ktv, cineplex, golf. The pool table and billiards are located at the lobby area of the recreational facility which is hot as the aircon is at minimum level.
6/10
Response from Property: Thank you for sharing your thoughtful and detailed feedback. We’re glad to hear that our friendly team, the food at Qing Palace, and the swimming pool made a positive impression on your stay. 😊We truly appreciate your comments on areas that could be improved — especially regarding the facilities and food consistency at Cinta Terrace. Your input helps us continue enhancing our offerings and guest experience.We hope to welcome you and your family back again soon for an even better stay! 🌿Warm regards,Sunny SooGeneral Manager
Guest User
Cinta Ayu - One Bedroom Suite
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Dec 22, 2025
Good experience with buffet breakfast and buffet Chinese food.
Response from Property: Dear Guest,Thank you for your wonderful review! We’re delighted that you enjoyed our buffet breakfast and Chinese buffet. We look forward to welcoming you back for another memorable experience at Pulai Springs Resort.Sunny SooGeneral Manager
Khye The Guy
Cinta Ayu - Deluxe Suite
Stayed in Nov 2025
Business traveler
5 review
8.0/10
Very good
Posted on Dec 22, 2025
Great service and comfortable resort. Great view as well
Response from Property: Dear Guest,Thank you for your kind review! We’re glad you enjoyed our service, comfortable resort, and the beautiful view. We look forward to welcoming you back to Pulai Springs Resort for another great stay.Sunny SooGeneral Manager