KSL Hot Spring Resort

After booking, my husband said he searched from google, same people say some rooms face the Indian temple and cemetery, so I asked the front desk for a room on the other side. They were helped and changed it for us. However, that side faces a nearby apartment with very little privacy, and we could still see part of the cemetery from the side. After that we check again with front deck if possible to change a city-view room, but were told only the twin rooms face the city, while all king rooms face the other side. The twin beds also can't be pushed together because there's a fixed table between them. I think hot spring is one of the selling point of the hotel, as named Hot Spring Resort, but one small pool was warm, while the bigger pools were quite cool in both the ladies' and men's sections. On the positive side, parking was very convenient. The lobby and the lift are just next to the parking area, so it's very easy to find and great if you're carrying luggage.

I find dry blood stain on the comforter and bedsheet. Maybe housekeeping didn’t check throughly or didn’t change it.

Last min short trip because of the great deal! Contact the hotel through whatapps for the faulty plug, and they came and change immediately. Repeated person to stay here as is cheaper and cleaner than KSL hotel at KSL shopping centre. Just that the carpark kind of scary.

Cleanliness & Comfort: Many guests highlight that the rooms are clean, newly renovated, and spacious, offering a comfortable stay. The beds are frequently described as cozy and good for a restful night's sleep. • Value for Money: A recurring theme is that the hotel is well-priced and offers good value compared to other options in Johor Bahru. Multiple guests mention returning because it is "cheaper" yet "better" than the KSL Mall hotel. • Friendly Service: The staff are generally described as friendly, helpful, and efficient during check-in and check-out processes.

Good place to stay in JB. Near Mount Austin and main road. Plenty of parking space and great breakfast

2 stayed 3 days 2 night in the hotel and enjoyed our stay. The room is very spascious and comfortable. Breakfast buffet could hqve been better.

Hotel upgrade to another type of room. TV with YouTube . Hotel clean and comfortable.

The breakfast need improve ya. Not much choices. But with the price paid, no complaint. Room is clean, new and neat. Appreciate for the good service from room service team and the hot springs facilities. Still a worth stay for me.