I had a one night stay here from 27 to 28 August 2026. Overall, the stay was fine, with several positive aspects, although there are also some areas that could be improved.
Firstly, the hotel is very conveniently located and directly connected to The Mall, Mid Valley Southkey. This makes it very convenient for shopping, as you can easily return to your room to put down your purchases before heading back to the mall. The service was also good overall, and the staff I encountered were polite and helpful. I also felt safe during my stay as there were quite a number of security guards stationed around the hotel, which gave me a good sense of security.
The hotel facilities are generally fine, although I hope the operating hours can be extended. The gym currently operates from 7am to 11pm, while the swimming pool operates from 7am to 7pm. It would be great if the gym could operate 24 hours and the swimming pool could remain open later. The rooftop swimming pool offers a decent view. However, the pool, especially the baby pool, was quite dirty during my visit. There was visible sand and debris on the floor of the pool, which could be cleaned more regularly. The gym was unfortunately quite disappointing. When I visited, both treadmills were not working. In addition, all of the cardio machines were not connected to the electrical outlets, which made them basically unusable. I hope the hotel can improve the maintenance of the gym equipment and ensure that all machines are functional for guests.
The room itself was generally fine, but there are a few areas that could be improved. The shower water pressure was a little weak, and even after adjusting the shower to a warmer temperature, the water remained cold. The window in my room was also very dirty, which affected the view from the room. It would be better if the hotel could check the water pressure and hot water system, as well as ensure that the room windows are cleaned more regularly. On a positive note, there is a water dispenser located at both ends of each floor, which makes it convenient for guests to refill their drinking water. Each guest is also provided with two complimentary welcome drinks that can be redeemed at the rooftop view bar and lounge, which is a nice addition to the stay. Lastly, the breakfast buffet selection was quite limited, particularly in terms of fried options. I also noticed that some of the plates and bowls were not properly cleaned, which could definitely be improved.
Overall, the hotel has an excellent and convenient location, polite staff, a good sense of security, and decent facilities. However, improvements in cleanliness, facility maintenance, operating hours, shower facilities, and breakfast variety would make the overall experience much better.
