Hotels in City Center of Johor Bahru, Johor Bahru

I've booked 2 rooms via trip.com. I've took pictures of the half eaten food and food debris strewn around the table. There was rat in the room - 2706. I've bought 2 'siew pow' for the my next morning pre-breakfast snack and left it on the table next to the TV but was eaten by rat(s). I've shown the pictures to your reception staff but was told that they will send the cleaner ro clean up the mess, a solution which did not address the issue. It's not the cleaning up we are concerned about but the frustration and minor loss we suffered. Also, seems like the room they let out was renovated halfway through with the wall not painted and floor laminates not properly sealed.

Location is fantastic, just behind Komtar. Some of the reviews here from others are true. Can be a bit noisy if you are particular on this, but is acceptable for me. Wash basin drainage flow is slightly slow. Shower water is not warm enough. Aircon blows directly towards bed, but can be adjusted so that it does not blow on your face when you sleep. Cleanliness can be slightly better. Saw the review by others so I checked under the bed too (usually I don't do that) and indeed found some rubbish underneath. Room is rather small if you have a large luggage, but is ok for us with only a backpack. Would come back considering the location and price.

Everyone in my group loved it. My kids loved it so much. Clean, spacious. We arrived late but they were very accommodating with the set up of the extra bed. My only gripe was there's no extra key card so while the kids were resting in the room, I had to ask for assistance from front desk to help me get into my room. N I ran alot of errands 😂 but the staff were very nice. Aircon wasn't very cold for a new hotel wish we could have increase the speed of the ceiling fan.

Very good service wish to book again, price is chip compare to other hotel. Staff also excellent good behave. Very completable stay near jb sentral.five minute to go jb sentral

Baik I think I got a new 🆕 on the phone and I have a few that one is the way to confriming on the way to work ok ok I just want you 😚 on the phone and I can get you to come over 💕

Nice hotel. Room is bright and great location. But isn’t super clean. Hair and powder found on bed. Amenities don’t have cotton pad. Hair found in packaged earbud. Breakfast was pretty good as attached. Will stay again if price is reasonable. Without discounts it’s not worth it.

Our first time here. Room size was okay but standing shower was too small for plus size like me 😬 There's no iron and ironing board in the room. Only one sachet of coffee and longan tea given plus two bottles of water. Location was very convenient. Very good customer service from doormen to housekeeping staff. Good job. We will be back again.

Consistent with brand standards, bulk-size amenities are provided here at the Holiday Inn Johor Bahru City Centre and while I do appreciate the positive impact these initiatives have on the environment, the body wash bottles located by the shower area were empty when I checked-in to the room. The opaque bottles definitely make it hard for housekeeping to check whether a top-up is required so this is quite certainly a pain point for everyone. Affordable and modern rooms in a great location make Holiday Inn Johor Bahru City Centre a great choice for travellers from Singapore without private transport.

Great location, right beside KSL. But the mall was closed due to CNY. The rooms were dated but very clean All the staff from check-in counter to house keeping and restaurant were very friendly and professional. Breakfast situation was pretty chaotic the restaurant was very full until the staff had to open banquet tables for guests waiting in the queue. Food was mediocre but it was replenished very quickly. Overall, a pretty good hotel if the rates are reasonably priced.

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi