Stone Hotel (Kaili Downtown Wanda Plaza)

The service is very good, but it doesn't feel very clean. The carpet feels dirty. It's like an old hotel that has been open for many years.

The front desk service is very enthusiastic, check in and deliver milk to the children. Since it was a walk-and-go trip, I didn’t buy tickets for Xijiang Qianhu Miao Village in advance. After the front desk knew about it, I asked if I needed help buying it. I bought the tickets for Xijiang Qianhu Miao Village the next day. Thank you very much! The decoration and facilities of the hotel are first-class, and a little suggestion: the hotel mattress is too hard, it is recommended to replace the mattress.

The room is very good, the housekeeper and the front desk are very considerate The butler prepared hot milk and massage mats for us after a day of play My friend's feet were worn out and he was very enthusiastic to help us prepare bandages. When we left, we also gave us Kaili's special sour soup and milk Next time I come to Kaili, I will choose this store again thank you all staff

The hotel has a good sense of service. When I checked in, I added the butler’s WeChat, and would give some suggestions on local tourist attractions and food. I gave a plate of Jinwei to the children. I made an appointment to go to Langde Miao Village the next day through the butler’s website. About a car, 20 yuan per person. The hotel's breakfast is on the 12th floor. There are many varieties of breakfast. You can ask the waiter to order rice noodles and add seasonings on the side. The taste is good. There is a notice at the entrance of the restaurant that if guests miss breakfast time, they can contact the housekeeper to deliver food to the room. This is very considerate. Fruit will be delivered to the room in the evening. Because they have already taken a shower, they do not ask for fruit. The environment of the hotel is useless, and the sanitary conditions are similar to those of Home Inns. The door of the shower room does not seem to be closed properly, and there will be a gap, so water will flow outside after taking a shower. In addition, laundry services are provided. This time we have No laundry, no comment. The check-out was quick, and the hotel sent another gift: Jinwei + local specialty red and sour soup. The location of the hotel is near Wanda Plaza. There is a barbecue downstairs facing the street. Those who like supper can live here. There are quite a lot of people, so the taste should be good. In short, if the requirements for the hotel environment are not 5-star, you can consider staying here, after all, the service is comparable to 5-star.

1. The room is 28-30 square meters. I don’t know how the hotel defines it, but for the guests, the usable area is only 20 square meters 2. The toilet area and the rain area are small, and there is only a little space in front of the toilet after taking a shower 3. No storage basket in the shower area 4. Slippers as shown in the picture 5. The mattress bed frame is as shown in the picture, and it is not reliable to sleep 6. The first time I encountered a laundry service, I didn’t pick it up at the door. I put it at the door and made an appointment at 10 o’clock. I didn’t deliver the laundry until I returned to the hotel at 11:49. 7. The exit of the underground parking lot is very narrow, opposite to the fence of the construction site, there is only one lane of space 8. If you stay for two days, the time limit for the key card is only set for one day! However not efficient at check in either Summary: The premium of summer hotels is acceptable. If it is converted to non-summer prices, it is difficult for hotels with the same price to have such a poor service environment.

From the time I turned on the air conditioner in the room at 11 o'clock, the temperature the next day was only 16 degrees, and the cold wind blew. I called customer service and said that I could add a quilt. I was speechless😓. Everything else was fine. Bad review of the air conditioner and service.

There wasn't enough hot water, the shower didn't work, and I couldn't even take a shower. The bed looked clean, but I felt a little itchy when I slept, and the bedside lamp was broken. The experience was terrible. I heard that it was just opened.

If you suspect that the reviews are just positive reviews, please read the negative reviews carefully before considering whether to stay. The attitude of some hotel front desk staff is perfunctory and arrogant

The location is relatively remote, the sewer smells a bit, and the air conditioner does not cool on hot days, so the experience is not good.