Without any prior notice, I was suddenly asked to pay extra fees the next morning. Everyone, please beware!
Let me share my personal experience:
1. When I booked on Trip.com, the page only stated 'check-in available from 6 PM to 8 PM,' with absolutely no mention of 'hourly room.' I assumed it was a standard overnight stay, so I booked it.
2. In December 2025, I received a call (unsure if it was from Trip.com or the hotel). At that time, there was no mention of 'hourly room' either; they just confirmed, 'Due to staff shortages during the Spring Festival, can you check in on time?'
3. During check-in, the hotel also didn't say anything like 'this is an hourly room' or 'there's a time limit.' I stayed for a normal night.
4. The next morning, at check-out, the hotel suddenly said, 'You booked an hourly room, and you must pay an additional fee.'
5. If it truly was an hourly room, why didn't they contact me after 2 hours of check-in? They should have said 'please check out' when 2 hours were up. Moreover, I was traveling alone; how could a single person book an hourly room for an overnight stay? There were no warnings, and they only asked for money after I had stayed the entire night. How is this any different from fraud?
6. Not only is the hotel problematic, but Trip.com is too. I complained, saying, 'You didn't even mention hourly room,' and they told me to 'open the cost details.' Only after clicking into it did I see '2-hour stay.' How is that any different from not writing it at all?
7. In the end, to be able to leave the premises, I was forced to pay 240 yuan.
8. Now I've completely seen through their service quality, so I must inform everyone.
9. To prevent the same thing from happening again, I will expose this experience to the market supervision administration and various media outlets.
Advice for those booking this hotel:
1. Even if the booking page doesn't state 'hourly room,' the hotel system might unilaterally change it to one. Be sure to confirm clearly before booking.
2. If you're not contacted during your stay but are suddenly asked to pay extra fees the next morning, can you accept that? Absolutely do not pay; immediately complain to Trip.com, the market supervision administration, or other external platforms.
3. I sincerely hope that no one else encounters the same issue. Please be very careful when booking.
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