443 Mae Nam Kwai Road Tha Ma Kham, Ban Tai, Kanchanaburi Province, 71000, ThailandView Hotel Details
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Guest Reviews of U Inchantree Kanchanaburi
9.2/10
Great
156 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities8.7
Service9.4
Cleanliness9.3
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All reviews(156)
Positive reviews(153)
Reviews with photos/video(81)
Delicious breakfast(47)
Classy environment(29)
Clean pool(11)
Poor air conditioning(6)
Delicious buffet(5)
Well designed(4)
Awesome gym(3)
Negative reviews(3)
Thanakorn Srichaithumrong
Superior Balcony Garden View (24-Hour Use Of Room)
Stayed in Jun 2025
Family
12 review
6.5/10
Posted on Aug 16, 2025
Nice location and ambient for family stay. Just room type is too few and facility cannot compete big hotel.
Overall service was quite good.
Response from Property: Dear Khun ThanakornThank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Inchantree Kanchanaburi.We are wholly dedicated to the complete satisfaction of all our valued guests and your kind words go a long way in inspiring us to continue on this path. And once again thank you for reviewing your stay at our resort and sharing your valuable feedback with us.We look forward to welcoming you back on your next visit to U Inchantree Kanchanaburi.Kind regards,Pakkapol MuangsirithumHotel Manager and U Inchantree Kanchanaburi Team
Yutsni
Family Suite (24-Hour Use Of Room)
Stayed in Jun 2025
Traveling with friends
35 review
9.5/10
Amazing
Posted on Jul 27, 2025
The rooms were clean. Although not brand new, they were perfectly fine. The breakfast was excellent, with a wide variety of choices. The facilities were great, and all the staff were incredibly friendly and welcoming.
The hotel was excellent in both architecture and service. I truly enjoyed the warm hospitality and attentive service provided by the staff. The location is ideal, offering the most beautiful view along the Kwae Yai River. This hotel is suitable for guests of all ages.
The most wonderful part of my stay was the natural fragrance of the Luk Chan tree. My room was located just behind the tree, so I could enjoy its lovely scent right from my room.
Response from Property: Dear Khun Gaew,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Inchantree Kanchanaburi.We are wholly dedicated to the complete satisfaction of all our valued guests and your kind words go a long way in inspiring us to continue on this path. And once again thank you for reviewing your stay at our resort and sharing your valuable feedback with us.We look forward to welcoming you back on your next visit to U Inchantree Kanchanaburi.Kind regards,Pakkapol MuangsirithumHotel Manager and U Inchantree Kanchanaburi Team
Guest User
Deluxe Garden View (24-Hour Use Of Room)
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 6, 2025
The staff were all wonderful and provided excellent service. The property is beautiful.
Superior Balcony Garden View (24-Hour Use Of Room)
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on May 1, 2025
The staff provided excellent service, and the breakfast was superb. We had beautiful views of the mountains from our riverside location. We ran into a problem where our car wouldn't start. The staff spent half an hour helping our family, even though it was a Sunday. They tried to jump-start our car using the hotel's vehicle, but it didn't work. They then went above and beyond, trying to find a battery shop for us. Their level of care was truly remarkable, especially considering we had already checked out.
My parents and I really enjoyed our stay here — the staff were incredibly friendly and helpful, and the location couldn’t be better, with a stunning view of the River Kwai Bridge. The breakfast was delicious and had plenty of variety, which made our mornings even better. The only downside was that the courtyard room didn’t get much natural light, so it wasn’t the best spot to relax on a gloomy day, and the hot water took quite a while to heat up. But overall, it was a lovely experience and we had a great time!
Response from Property: Dear Khun Zoe T,Thank you for sharing your feedback with us. We are truly delighted to hear that you enjoyed your stay at U Inchantree Kanchanaburi.At our resort, we are fully committed to ensuring the complete satisfaction of our valued guests, and your kind words serve as a great source of encouragement for our team to continue striving for excellence.Once again, thank you for taking the time to review your experience and share your valuable feedback. We look forward to welcoming you back on your next visit to U Inchantree Kanchanaburi.Kind regards,Pakkapol MuangsirithumHotel Manager and U Inchantree Kanchanaburi Team
LeShan
Superior Balcony Garden View (24-Hour Use Of Room)
Stayed in Mar 2025
Couple
7 review
7.0/10
Posted on Apr 9, 2025
Pros:
* Excellent location, within walking distance of Saphan Lek.
* Good variety for breakfast.
Mixed/Neutral Points:
* The front desk staff were helpful, but during breakfast, staff members were often absent from their stations, requiring waits, for example, at the egg station.
* The bed and pillows were comfortable.
Cons:
* The shower temperature was incredibly difficult to regulate, constantly fluctuating between scalding hot and freezing cold. Additionally, there were black mold stains in the bathroom.
* The room was very small and lacked soundproofing. We could constantly hear people walking past our door, which happened frequently due to the hotel's small, courtyard-style layout.
* The air conditioning was hard to control; it was either too warm or, once adjusted, became excessively cold with a strong, direct draft onto the bed.
* Both the gym and the library were extremely small.
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Response from Property: Dear Mr. LeShan, On behalf of U Inchantree Kanchanaburi, I would like to sincerely thank you for your feedback. Your comments are crucial in helping us identify areas for improvement to ensure the best possible guest experience for all of our valued guests. I will share your feedback with our entire team so that we can use your suggestions to improve our service and motivate them to strive to improve and maintain our standards. I sincerely apologize for any shortcomings that may have occurred and assure you that we will take every possible step to ensure that all guests are completely satisfied with their stay with us. We sincerely hope to have the opportunity to welcome you back again in the future, and rest assured that we will do our utmost to provide the best service each time you return. Best regards, Phakphon Muangsiritham, Hotel Manager and U Inchantree Kanchanaburi Staff
Guest User
Superior Balcony Garden View (24-Hour Use Of Room)
Stayed in Mar 2025
Couple
9 review
9.0/10
Great
Posted on Apr 9, 2025
Boutique style hotel with attractive location on the River Kwai, a few hundred metres from the bridge.
The hotel is immaculately maintained and although the rooms are small, the bed is comfortable.
The outstanding highlight is undoubtedly the riverside terrace on which one can enjoy a well prepared and diverse breakfast (Asian / Western options), dinner and evening cocktails.
Staff are friendly and efficient and contribute to the pleasant ambience.
Great spot for a relaxing weekend and as a base for exploring Kanchanaburi’s attractions.
Response from Property: Dear Khun David Paul,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Inchantree Kanchanaburi.We are wholly dedicated to the complete satisfaction of all our valued guests and your kind words go a long way in inspiring us to continue on this path. And once again thank you for reviewing your stay at our resort and sharing your valuable feedback with us.We look forward to welcoming you back on your next visit to U Inchantree Kanchanaburi.Kind regards,Pakkapol MuangsirithumHotel Manager and U Inchantree Kanchanaburi Team
Andrew_fkm
Superior Balcony Garden View (24-Hour Use Of Room)
Stayed in Mar 2025
Family
8 review
10/10
Outstanding
Posted on Apr 7, 2025
Buffet breakfast is good , hotel is near downtown. Have many restaurants there. Staff is professional and good in English.
Response from Property: Dear Khun Andrew_fkm,Thank you for sharing your feedback with us. We are truly delighted to hear that you enjoyed your stay at U Inchantree Kanchanaburi.At our resort, we are fully committed to ensuring the complete satisfaction of our valued guests, and your kind words serve as a great source of encouragement for our team to continue striving for excellence.Once again, thank you for taking the time to review your experience and share your valuable feedback. We look forward to welcoming you back on your next visit to U Inchantree Kanchanaburi.Kind regards,Pakkapol MuangsirithumHotel Manager and U Inchantree Kanchanaburi Team
Guest User
Superior Balcony Garden View (24-Hour Use Of Room)
Stayed in Jul 2025
Couple
3 review
10/10
Outstanding
Posted on Aug 7, 2025
The atmosphere was great, and all the staff were wonderful and friendly. I absolutely loved it! The 24-hour check-in and check-out was also very convenient.
Response from Property: Dear Khun Pikky_Kåvin,Thank you for sharing your feedback with us. We are truly delighted to hear that you enjoyed your stay at U Inchantree Kanchanaburi.At our resort, we are fully committed to ensuring the complete satisfaction of our valued guests, and your kind words serve as a great source of encouragement for our team to continue striving for excellence.Once again, thank you for taking the time to review your experience and share your valuable feedback. We look forward to welcoming you back on your next visit to U Inchantree Kanchanaburi.Kind regards,Pakkapol MuangsirithumHotel Manager and U Inchantree Kanchanaburi Team
Guest User
Deluxe Triple Garden View (24-Hour Use Of Room)
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Jan 4, 2025
We have stayed at several U Hotel branches, and this one truly stands out for its exceptional service. The staff warmly welcomed us and were very friendly, making us feel comfortable throughout our stay. They were proactive in accommodating additional requests, and even the housekeeping staff went above and beyond to assist us, there was a small gap under the door where mosquitoes could enter the room, but the maid quickly addressed it by placing a cloth to seal it. We were genuinely impressed by their attentiveness and dedication to ensuring a pleasant experience. The only area for improvement would be the warm water system, as it didn’t function consistently. Apart from that, everything else was excellent
Response from Property: Dear Value guest,Thank you for sharing your experience at U Inchantree Kanchanaburi. It was truly a pleasure to learn that you enjoyed aspects of your stay with us.We are deeply committed to the satisfaction of all our valued guests, and while your kind words inspire us to continue our efforts, I am sincerely sorry to hear that some parts of your experience did not meet your expectations. Please accept my heartfelt apologies.We hope to have the opportunity to serve you again on your next visit to Kanchanaburi and to provide an even more enjoyable stay.Best regards,Pakkapol MuangsirithumHotel Manager and U Inchantree Kanchanaburi Team
Anonymous User
Deluxe Garden View (24-Hour Use Of Room)
Stayed in Nov 2024
Family
9 review
10/10
Outstanding
Posted on Feb 21, 2025
The room was clean, though the lighting was a bit dim. Full bathroom amenities were provided, and there's a gym.
Superior Balcony Garden View (24-Hour Use Of Room)
Stayed in May 2025
Couple
3 review
8.0/10
Very Good
Posted on Aug 11, 2025
This hotel offers a wonderful atmosphere right on the Kwai River, with views of the iconic Bridge. Evenings are absolutely perfect here; enjoying a cold drink while watching the sunset is pure bliss!
Superior Balcony Garden View (24-Hour Use Of Room)
Stayed in Nov 2024
Couple
1 review
9.0/10
Great
Posted on Dec 26, 2024
Lovely hotel with a stunning view on the river. The pool was greatc and the service exceptional. Lots of choice for food, although quite expensive. It was delicious, though. Room was a bit too small for me.
Response from Property: Dear Value guest,Thank you for taking the time to share your feedback with us, we are delighted to hear you had a pleasant stay at U Inchantree Kanchanaburi.We are wholly dedicated to the complete satisfaction of all our valued guests and your kind words go a long way in inspiring us to continue on this path. And once again thank you for reviewing your stay at our resort and sharing your valuable feedback with us.We look forward to welcoming you back on your next visit to U Inchantree Kanchanaburi.Kind regards,Pakkapol MuangsirithumHotel Manager and U Inchantree Kanchanaburi Team