Holiday Inn Express & Suites KANSAS CITY SPORT COMPLEX AREA by IHG

I come here a lot and I will just stay here

It worked for what we needed it for, but I wouldn’t stay there again. Old and worn, plus a huge brown recluse spider in the sink. 

We booked this hotel for a fun weekend with family. The pool room was 50° with the air conditioner running in the middle of winter. The breakfast was empty and everyone was upset. The TV in our room was broken. Staff was minimally helpful. Staff finally agreed to give us a refund. Did not actually give us refund. Stopped answering the phone when we called to see why they failed to keep their refund promise. Do not do business with this hotel.

The room we stayed in was disappointing. Water damage on the ceiling/corner right above one of the beds. We had asked for a king bed; got 2 queens instead. Not the end of the world; just generally unpleasant. Nasty hair dryer in the bathroom. Smelled musty. We probably would not stay here again.

From a distance, the hotel looks ok but as you look closer, you see all the issues. Hotel is in need of a major update. In the public areas: wall paper falling off walls, exterior doors not working, pool not heated, smells musty and dirty, only a single washer/dryer for guest use. In our suite: air conditioning sub par, room dirty, mattress are old including sofa sleeper, fridge barely kept items cool, bathroom tub wasn't functional, shower head broken, mold growth on bathroom walls, and room needs updated. I would not recommend this hotel especially for the price we paid.

There was no water on both days for a period of time. We were not informed. There was no note placed under our doors, to at least give us a heads-up on the "No Water" problem. It was extremely inconvenient. We were not compensated in any way for our inconvenience with the "no water" problem. Also, upon my check-out, before 11:00am, I was not given a receipt. The person at the desk did not give me my receipt. The person at the desk said that the manager would email me my receipt when he comes in at 10:00 pm. As of now, I still have no receipt.