Lake Naivasha Resort

Worst hotel experience I’ve had, avoid at all costs. From check-in to check-out, this place was a complete disaster. Easily the worst check-in process and the most unnecessarily difficult reservation experience I’ve ever encountered. They charge for everything honestly, it feels like they’d bill you for breathing if they could. Room service actually removed towels from the room and didn’t replace them. When we called to ask for fresh towels, we were told it would cost 1,000 Kenyan shillings just to bring them. Absolute nonsense. Charging guests for basic necessities is beyond ridiculous. The food was equally disappointing. Below par is being generous. The mashed potatoes weren’t even mashed, just lumpy, poorly prepared and tasteless. On top of that, we were overcharged repeatedly, including being billed for a buffet for two people when only one person ate. The internal facilities are horrible and poorly maintained, adding to the overall feeling that guests are nothing more than walking wallets. Management clearly doesn’t care. The restaurant manager, James, was part of the problem, not the solution. This hotel offers terrible service, poor food, outrageous pricing, and zero accountability. I would not recommend this place to anyone  save your money, your time, and your sanity.

A place for full relaxation.rooms are good though it was disappointing not to have world cup in the room tv.staff is friendly and on their toes to make your stay memorable.meals were delicious especially the desserts.only complain is lunch and dinner menu was similar and variety not as much as other hotels.breakfast was awesome.hotel is clean and usually occupied with conferences/seminars.had a good time

LNR was truly a beautiful and memorable experience, from the serene environment to the excellent hospitality. 💯 Everything was perfectly arranged, and I genuinely appreciate your support and professionalism throughout the booking process. The staff were extremely kind and helpful all through from the housekeeping services, the cart drivers & the Waiters & Waitresses at the restaurant. Food was always fresh with variety served all through.The juice portions were generous too. Our Fridge was malfunctioned & was replaced immediately..Big thank you to Cecilia housekeeping of Beckia Block- such a sweet soul🥰 Loved the view of the lake and the lush green grass.The pool area was wide enough with pool options for everyone! The Cart made movement within the vast hotel so convenient and the drivers were soo friendly and available! 🚙 This getaway was so seamless and enjoyable.🤗 Thank you Lake Naivasha Resort. Looking forward to booking more stays in the future with you.

The hotel is situated on the swampy areas giving a good habitation for the buffaloes, thus attracting tourists The atmosphere is very conducive The rooms look so classic And the cost ia abit affordable

I recently held a full week conference at Lake Naivasha Resort in March 2026, and the experience was seamless from start to finish. The grounds are beautifully maintained, with efficient golf cart transport making movement from the gate to the conference halls easy and convenient. Security at the conference venue was well managed, and tea breaks were served promptly throughout the week. Lunchtime hippo sightings added a memorable touch, and the complimentary cake from management on the final workshop day was a thoughtful gesture. Highly recommended for conferences and retreats.

We stayed at Gardenia, quite a walk from the main building. There's the buggy ride, that's driven by friendly fella. Room is spacious and with comfy clean bed. A decent sized shower and toilet. Brekkie, lunch and dinner buffet doesn't have much variety but it's a warm meal. There is typically some meat, chicken or lamb barbecued - African style. Best bit, it's by the lake making it convenient for the boat ride around the lake, to photograph the birdlife. There's much bird just by the resort like pied king fisher, cormorant, egret, ibis etc. And a herd of hippos loitering by the resort lakeside too.

This resort is truly amazing, with rooms offering stunning views. The staff were exceptionally helpful and courteous. The food was outstanding, and the property was well-maintained with a beautiful garden and lake view. Good WiFi connectivity and all amenities are available Overall, it's a wonderful place to stay, with its surroundings and attentive service." Do not miss the boat ride, Visit Cresent island, there are lots of Zebras, Hippopotamus, birds, giraffes ostrich different types deers.

The new rooms near the entrance are spacious and clean. I like the balcony space though I recommend them to be separated as per the individual rooms to allow privacy and for security reasons. The food was also good but variety is lacking especially on the vegetarian side and deserts. I liked the experience of walking near the lake for Hippos watching. Very therapeutic. The conference halls were also well equipped and replenished oftenly.

I recently had a wonderful stay at Lake Naivasha Resort, and it was truly a refreshing and memorable experience. The resort itself is beautiful, peaceful surroundings, well-kept grounds, and a relaxing atmosphere that makes it perfect for a getaway. The rooms were comfortable, clean, and well maintained, and the overall environment felt calm and welcoming. What truly stood out, however, was the exceptional service. The staff were warm, attentive, and always ready to help with a smile. A very special thank you to Mary at Guest Relations for her professionalism and dedication in helping resolve an issue promptly and efficiently. Her calm approach and genuine willingness to assist made a big difference and turned the situation into a positive experience. I would highly recommend.