One of worst check out experience. This hotel outside of the main city. The photos being a lakeside hotel is misleading. The ***agement is the WORST. We got stuck near Patnitop landslide onwards to Srinagar, so we were not able to checkin and had to stay whole night in the middle of the road. We informed them that we’ll be checkin 1 day late due to landslide which they are aware of. At that time the ***ager was very cooperative, but while check out he charged for 4 nights citing room cost losses, its your fault to arrive one day late and all. My suggestion dont pre book at this hotel, as they won’t help you out in any case of natural calamity related issue like road block due to landslide or snow. There will be room always available as this outside of the city. Staffs are nice, especially Naseer & Mubbasir.