This hotel is barely worth 1-2 stars! The rooms are dirty and grimy, and many things in them don't work. Lights are broken, faucets and showers are heavily calcified, and the carpets are really disgusting. The staff doesn't bother to serve guests well; requests are only attended to after multiple inquiries, if at all. The rooms absolutely do not meet expectations, and while the pictures on the website are nice, they bear no resemblance to reality. The value for money is very poor. A message to the owners/shareholders: you can certainly keep collecting money and not renovate, repair, or refurbish anything, but eventually, this greedy attitude will catch up to you. It's a shame; next time we're in Karlsruhe, we'll steer clear of the Leonardo.
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