Hotel Indigo KANSAS CITY DOWNTOWN by IHG

Wow so nice much wonderful wowwewwweww I couldn’t be more happy!

Service, decor, cleanliness, everything was perfect

Clean, comfortable. Nice and kind

My stay at Hotel Indigo downtown was perfectly refreshing. I liked the property's well-kept condition and the friendly, warm and helpful staff. The room felt beautifully renovated with a modern, comfortable design, and the nice amenities, like the quality toiletries, nice tea selection added a lovely touch of elevated comfort.

The room itself was clean, however there are no microwaves in the room and really upset they charged me for an additional room and i have not yet received my refund. The staff itself and rooms were clean and nice.

The heating/cooling system was extremely loud, difficult to sleep through. We ended up shutting off the heat to get rest. Secondly their TVs are older. No smart TVs and the cable had very limited channels. Not able to cast from phone without using your own HDMI cables. Staff informed us TVs are expected to be replaced next year. Lastly, coffee not available until 7:30.

Staff assistance was very hit or miss. We were there for an extended family event and so several different parties had rooms booked. Personally my check in experience was great as James (?) was able to accommodate an early check in since we got into town at noon. But other members of the family had a very lengthy and time consuming check in progress where things seemed very uncertain. We also had members of our party that got stuck in the elevator for an extended period of time. The staff in the restaurant/bar were not very friendly and demanded that everyone remain seated rather than being able to stand to talk to each other around the bar (without a rationale or explanation being provided this was odd).

This hotel was so beautiful with a great vintage vibe. The restaurant had a great traditional Thanksgiving dinner with a fresh touch.

What a wonderful place! Old, but character old, not falling down old. The place was impeccable, as was the service. Careful! There are TWO Indigo Hotels in downtown KC. This is the correct one on 11th Street, not the "other one."