Hotel Savoy Kansas City, Tapestry Collection by Hilton

We expected it’s a new hotel which opened on 2025, however we found that the room is not as new as we expected ?! Even the TV is not working at all since we checked in till checked out ! The reception was saying that there were some issue for all Tv network … and the room is quite dark and the AC is not so well work, even we put it 65’c , but still not feeling so comfortable, the temperature in the lobby is much much better !!

I'm not sure I've had a worse experience with a hotel before... Rooms weren't ready at 4:00 pm check in time, a man - possibly cleaning staff? - barged in our room at 9:00 am. Hardly knocked, never once said "housekeeping." The body wash container was completely empty and a wad of hair that didn't belong to us on the shower floor. Extremely disappointing with our stay to say the least.

Great location. Very cool atmosphere and very artsy. Love the museum style and the artworks. The check-in process was slow and the front-desk staff was a bit unprofessional.

Great museum and eating accommodations.

The air conditioning was broken during an extreme heat wave. It had been broken. They did not tell guests when they checked in it was broken misrepresenting what was advertised for amenities for the hotel. They took the $520/night and waited for guests to “discover” this very unpleasant surprise. Shockingly unprofessional and amongst the worst staff and hotel experiences I’ve ever had.

AC didn’t work. Got moved to 3 different rooms and both nights had to wait hours to get ac fixed

Our first room was blowing out heat (85°) so we were switched to a second room which was fine. It did take 20 min for us to have hot water …every shower. Dinner was good and bartender was friendly. Breakfast buffet was absolutely horrible.

This is a wonderful old world hotel right in the heart of things. Great facilities and walking distance to everything....and the price is outstanding for what you get.