InterContinental Hotels KANSAS CITY AT THE PLAZA by IHG

Other than the first night being a little loud until ~ 10 PM (on 4th floor), everything was good.

Good place, but the facilities are quite old

Overall we had a nice time at this hotel and the room was quite large. The view of the Plaza lights was great. However, it is a very expensive hotel and there was visible water damage to the room. The sink bowl in the bathroom was severely cracked and the shower gel bottle in the shower was empty. I didn't notice these things until after we had unpacked so didn't ask to change rooms. I did show a photo of the dirt on the floor and water damage in a corner of the room to the lady at the front desk. She seemed surprised and showed a maintenance man who just commented that it was water damage from the HVAC unit. No sorry about that or offer to take a few dollars off our almost $300 hotel bill. Can't see being a repeat customer at this hotel due to the price and state of the room.

Room had plenty of room, Clean with a nice window view. I was perfect for our 54th anniversary. Easy walking distance from the Capital Grill for excellent dinning. The hotel offered a nice breakfast with a view to the Plaza.

The staff here is amazing. The valet even remembered my name and told me which uber was waiting for me. Incredible service from all staff.