NEVER TO COME BACK!
It is my third time at the hotel, and while the first time was absolutely excellent, every time ever since was a worse experience than the previous one. I must say though that this third experience was beyond awful, with the worst possible service. I can safely say I would never come back to the Marco Polo again.
First, prices went up ridiculously, the service in the restaurant deteriorated, its menu changed and not for the best, and the dishes prices went up for no reason.
But the worst part was the service of the hotel staff and and the unbelievable attitude of the hotel manager: I made a booking for 3 people in the room, however, when we arrived at 3am, the room was smelling with sewage and set only for 2. There was nothing they could do according to them, so we had to pass the night in a stinky room.
All complementary stuff in the room (like coffee) were not refilled along our stay, even though the hotel clearly stated that they will.
But the most upsetting experience was the blunt lie of the hotel manager when I asked to *pay* for a late check out. The manager, named Guga, had insisted that there was no availability whatsoever at the hotel (and suggested to me and my kids to take a shower at the spa..). As I found this very hard to believe, I immediately checked online and managed to make a reservation on the hotel website! When I went back to him with the reservation, he even had the nerve to deny. No apologies or regrets.
So unfortunate to see how one manager turns a great hotel to such a low level institution.
But not to worry - Gudauri has many other options in that price range, and I’m sure that their quality is superior to the Marco Polo.
To resume - absolutely do not recommend.
