Hygiene, environment, service, and facilities all score 0.5 points – an extremely poor experience. I am formally lodging a complaint.
First, the hotel's location is remote, deep in a ravine, and inaccessible directly by vehicle. Guests must transfer to an internal shuttle. I waited in the cold outdoor wind for over 20 minutes for the shuttle, and the bumpy shuttle ride itself lasted 30 minutes. The entire journey was on a rugged, winding mountain road with potholes and cliffside sections, making the road conditions extremely poor. At one point, the vehicle even experienced a near-skid that almost sent it down the mountain. We were forced to ride in the trunk, making the entire journey extremely dangerous, completely lacking in safety, and a torment to both body and mind. My stay experience completely collapsed.
Second, neither the booking page nor any pre-sales communication contained any written notice or informed guests that a mandatory shuttle transfer was required and that the shuttle service needed to be booked in advance. Key travel information was deliberately concealed, constituting clear information hiding and suspected false advertising, severely infringing upon consumers' right to know.
Third, the hotel is priced at over a thousand yuan, placing it in the high-end category. However, the primitive transportation conditions and lack of supporting services mean that the actual software and hardware quality are severely inconsistent with the high room rates, resulting in extremely low value for money. There was no prior notification, no comfort provided during the incident, and service responses were sluggish, severely disrupting my self-drive itinerary. I absolutely do not recommend staying here. I demand that the platform intervene to hold them accountable and properly address the issues with this booking.
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