Bertam Resort,Penang Reviews
Bertam Resort,Penang
PMT 2200, Persiaran Bertam 8, Kepala Batas, MalaysiaView Hotel Details
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1 night
Bertam Resort,Penang Guest Reviews
4.6/5
Great
178 review
Verified reviewsLocation4.6
Amenities4.6
Service4.5
Cleanliness4.8
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All Reviews(178)
Positive reviews(177)
Reviews with photos/video(97)
Awesome rooms(21)
Delicious breakfast(21)
Great swimming pool(19)
Perfect for kids(12)
Loved the view(9)
Well designed(7)
Well decorated(6)
Convenient location(6)
Negative reviews(1)
Guest User
Superior King
Stayed in 2024年6月
Family
2 review
Outstanding
Posted on 2024年6月3日
Very kids friendly hotel. Swimming pool is also big. Kids play room open till 10pm. Breakfast are delicious. Waterpark also clean. Toilet in waterpark is also clean compared to sunway lagoon, tambun.
Response from Property: Dear Guest,Greetings!Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as they help us continually improve our services and facilities.We are delighted to hear that you had a wonderful experience during your stay, and we appreciate your positive ratings across various categories. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Please rest assured that we have taken note of your feedback and are actively working to address any areas for improvement. Your input enables us to enhance our offerings and ensure a more enjoyable experience for all our guests.We are committed to providing exceptional service and creating memorable experiences for each and every one of our guests. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations once again.Thank you for choosing Bertam Resort & Water Park, and we look forward to hosting you again soon.Thank You.
Fhenln_s
Superior Twin
Stayed in 2024年6月
Family
1 review
Outstanding
Posted on 2024年6月3日
The trip was fun. Love the ambience, the staf, repection, porters were really amazing and helpful. But wataerpark pool was a bit not satisfactory. The water is cloudy as the foooor needs proper maintenance. But love their inside poil. Big, clean and lots of resting places.
Response from Property: Dear Fhenln_s,Greetings!Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as they help us continually improve our services and facilities.We are delighted to hear that you had a wonderful experience during your stay, and we appreciate your positive ratings across various categories. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Please rest assured that we have taken note of your feedback and are actively working to address any areas for improvement. Your input enables us to enhance our offerings and ensure a more enjoyable experience for all our guests.We are committed to providing exceptional service and creating memorable experiences for each and every one of our guests. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations once again.Thank you for choosing Bertam Resort & Water Park, and we look forward to hosting you again soon.Thank You.
AfiqahSaiful
Deluxe King Room
Stayed in 2024年5月
Family
8 review
Very Good
Posted on 2024年6月2日
hotel cantik .. masa book request bilik view pool dlm apps trip pon tunjuk view pool...tp xdpt... dpt view parking...
hari first turun breakfast jam 9.30 makanan dah habis licin...ada nasi je...ayam habis terus... mybe cuti sekolah terlalu rmi org...
btw hotel cantik sgt2
Nor Ainie
Superior Twin
Stayed in 2024年5月
Family
1 review
Great
Posted on 2024年5月31日
Room is clean,superb,huge and facilities are tip top. Location is not really attractive and no activities during night time..however the pool is huge. The hotel should include the water park ticket in the booking as optional to the guest.
Marina
Superior King
Stayed in 2024年5月
Family
1 review
Outstanding
Posted on 2024年5月31日
Awesome and fully satisfied. Love the ambiance, and the best part is, Souk Bertam themepark is just a walk away. Will definitely visit again with my whole anak² & cucu
Response from Property: Dear Marina,Greetings!Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as they help us continually improve our services and facilities.We are delighted to hear that you had a wonderful experience during your stay, and we appreciate your positive ratings across various categories. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Please rest assured that we have taken note of your feedback and are actively working to address any areas for improvement. Your input enables us to enhance our offerings and ensure a more enjoyable experience for all our guests.We are committed to providing exceptional service and creating memorable experiences for each and every one of our guests. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations once again.Thank you for choosing Bertam Resort & Water Park, and we look forward to hosting you again soon.Thank You.
aishahgermany dzahari
Deluxe King Room
Stayed in 2024年5月
Couples
4 review
Posted on 2024年6月1日
Nice pools, nice themes, breakfast ok but same option only for everyday, stayed 4d3n they only changed ayam masak rendang/ayam masak merah and tomato cheese/corn cheese other dishes stay the same. The dinner buffet have excellent and many types of dessert, too pretty to eat.
Very generous with bath gel and shampoo they gave you big bottle but no conditioner I'm ok with it, tooth brush too small and pointy hurt my gums.. Very nice Bertam Resort will visit again!!
Nor Maisarah
Superior King
Stayed in 2024年5月
Family
9 review
Very Good
Posted on 2024年5月28日
All aspects of the experience were satisfactory, however, certain members of the staff exhibited a lack of friendliness.
I-f-r-i-t-s
Superior King
Stayed in 2024年5月
Couples
4 review
Very Good
Posted on 2024年5月21日
The place is very clean and tidy with a large swimming pool, well equipped gym, a truly destination to relax in penang ..
Response from Property: Dear Ifrits,Greetings!Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as they help us continually improve our services and facilities.We are delighted to hear that you had a wonderful experience during your stay, and we appreciate your positive ratings across various categories. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Please rest assured that we have taken note of your feedback and are actively working to address any areas for improvement. Your input enables us to enhance our offerings and ensure a more enjoyable experience for all our guests.We are committed to providing exceptional service and creating memorable experiences for each and every one of our guests. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations once again.Thank you for choosing Bertam Resort & Water Park, and we look forward to hosting you again soon.
eta79
Superior Twin
Stayed in 2024年5月
Family
17 review
Very Good
Posted on 2024年5月9日
spacious room and our view is direct to waterpark, the kids really enjoyed the pool and the decorations so amazing ❤️
6/11
Response from Property: Dear eta79,Greetings!Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as they help us continually improve our services and facilities.We are delighted to hear that you had a wonderful experience during your stay, and we appreciate your positive ratings across various categories. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Please rest assured that we have taken note of your feedback and are actively working to address any areas for improvement. Your input enables us to enhance our offerings and ensure a more enjoyable experience for all our guests.We are committed to providing exceptional service and creating memorable experiences for each and every one of our guests. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations once again.Thank you for choosing Bertam Resort & Water Park, and we look forward to hosting you again soon.
Mr.Cooper
Deluxe King Room
Stayed in 2024年5月
Solo travelers
10 review
Amazing
Posted on 2024年5月17日
Such beautiful resort, everything new and look stunning. Love the concept of the resort. The foods is yummy, just need to look after new staffs, they need proper training. Overall good experience… will come back!
6/8
Response from Property: Dear Mr.Cooper,Greetings!Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as they help us continually improve our services and facilities.We are delighted to hear that you had a wonderful experience during your stay, and we appreciate your positive ratings across various categories. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Please rest assured that we have taken note of your feedback and are actively working to address any areas for improvement. Your input enables us to enhance our offerings and ensure a more enjoyable experience for all our guests.We are committed to providing exceptional service and creating memorable experiences for each and every one of our guests. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations once again.Thank you for choosing Bertam Resort & Water Park, and we look forward to hosting you again soon.
Anonymous User
Superior Twin
Stayed in 2024年5月
Family
24 review
Outstanding
Posted on 2024年6月2日
Great hotel at bertam..clean room, large swimming pool, easy check in & check out too..
Response from Property: Dear Guest,Greetings!Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as they help us continually improve our services and facilities.We are delighted to hear that you had a wonderful experience during your stay, and we appreciate your positive ratings across various categories. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Please rest assured that we have taken note of your feedback and are actively working to address any areas for improvement. Your input enables us to enhance our offerings and ensure a more enjoyable experience for all our guests.We are committed to providing exceptional service and creating memorable experiences for each and every one of our guests. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations once again.Thank you for choosing Bertam Resort & Water Park, and we look forward to hosting you again soon.Thank You.
Fatin Multazimah
Superior King
Stayed in 2024年5月
Family
2 review
Amazing
Posted on 2024年5月10日
Nice hotel room and good facilities around. Variety of foods for breakfast. 👍🏻 definitely gonna come here again for staycation.
Response from Property: Dear Fatin Multazimah,Greetings!Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as they help us continually improve our services and facilities.We are delighted to hear that you had a wonderful experience during your stay, and we appreciate your positive ratings across various categories. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Please rest assured that we have taken note of your feedback and are actively working to address any areas for improvement. Your input enables us to enhance our offerings and ensure a more enjoyable experience for all our guests.We are committed to providing exceptional service and creating memorable experiences for each and every one of our guests. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations once again.Thank you for choosing Bertam Resort & Water Park, and we look forward to hosting you again soon.
Abdul Rahman Ahmad Sazili
Deluxe King Room
Stayed in 2024年5月
Family
1 review
Outstanding
Posted on 2024年5月5日
Nice hotel, very clean and neat, the pool is nice, variety of food and tasty too, not forget about the staffs very helpful and friendly 🥰
Response from Property: Dear Abdul Rahman Ahmad Sazili,Greetings!Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as they help us continually improve our services and facilities.We are delighted to hear that you had a wonderful experience during your stay, and we appreciate your positive ratings across various categories. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Please rest assured that we have taken note of your feedback and are actively working to address any areas for improvement. Your input enables us to enhance our offerings and ensure a more enjoyable experience for all our guests.We are committed to providing exceptional service and creating memorable experiences for each and every one of our guests. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations once again.Thank you for choosing Bertam Resort & Water Park, and we look forward to hosting you again soon.
Siti Zanariah Yusoff
Deluxe King Room
Stayed in 2024年5月
Business travelers
2 review
Posted on 2024年5月3日
Dissapointed with the service. I’ve booked and paid for deluxe king room with balcony. But received the one with no balcony. I’ve complained, but the management said it is depend on availability. I purposely paid more for balcony. The hotel should revise the term and be more transparent!
Puan Ainun
Superior King
Stayed in 2024年4月
Couples
7 review
Amazing
Posted on 2024年5月1日
Nice and beautiful resort. Location easy to access. Bed comfortable. Breakfast just nice. Please wake up early. Beautiful pool. I enjoy my short trip here.
6/7
Response from Property: Dear Puan Ainun,Greetings!Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as they help us continually improve our services and facilities.We are delighted to hear that you had a wonderful experience during your stay, and we appreciate your positive ratings across various categories. Your satisfaction is our top priority, and we are thrilled to have met your expectations.Please rest assured that we have taken note of your feedback and are actively working to address any areas for improvement. Your input enables us to enhance our offerings and ensure a more enjoyable experience for all our guests.We are committed to providing exceptional service and creating memorable experiences for each and every one of our guests. We sincerely hope to have the opportunity to welcome you back in the future and exceed your expectations once again.Thank you for choosing Bertam Resort & Water Park, and we look forward to hosting you again soon.
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