Ndaru Luxury Suites

Incredible slow service for food, took an hour and a half to produce a burger; I and only a paltry percentage offered as an apology. . I would not recommend going here to eat food unless you are willing to wait for far too long.

I think that they need to look up the definition of Luxury. It’s not a terrible place but certainly not luxurious. But there were some design oddities. Start with bathrooms. There was a large tinted window with no curtains in the front bathroom overlooking the driveway. But tinting only works in the day. It works in reverse at night. The powder room downstairs had no towel rack/towel nor toilet paper holder. The toilet paper was on the window sill and nothing to dry hands after washing. The shower had a big cracked tile and there was no shower curtain. There was no hairdryer even though we were told one was mounted on the wall. Kitchen wise there were also oddities. There was a stove but no pots, pans, cooking spoons or egg lifters. The plates provided were too large to fit into the micro sized microwave. There was only one teacup. No dish soap or sponge was provided to wash the utensils nor was there any dish cloth. Kitchen window was cracked. Security wise, some of the window and sliding door lock didn’t work and that is a large security issue. The safe keypad was not working so had to use the key provided. A pain in the neck to have to carry the key around. Hot water was limited so early morning sometimes was none. Couch was not comfortable. Unbelievably, the worst part was that they were doing construction at 1-4 AM!! There had a team of men hauling buckets on their shoulders up the driveway, talking at the top of their voices with lots of scraping and knocking. A good point was the complimentary breakfast was excellent with choice of fruits, breads, pastries, several local dishes, eggs etc. Restaurant on site was convenient and food was ok for the most part and good prices. However they seem to have a lot of functions so service was slow at times. Price of the room was very reasonable, so could be my expectations were too high.

We had a lovely time at Ndaru Luxury Suites! The staff went above and beyond everyday to make us feel well taken care of (e.g., we got extra honey and fresh fruit at our breakfast table often). I enjoyed the gym quite a lot! I managed to get my exercises in much more often than planned. The pool was very enjoyable! It was where we had our dinner and drinks most nights. We had some issues with one of the bathrooms in our room. Staff accommodated us at a different room with no concern. I was sad to leave, especially because we were so spoiled by the staff!

Recently stayed at Ndaru for about 10 days and had the most amazing stay! Room was beautiful, equipped with everything you need. Housekeeping often cleaned and kept the place neat and tidy. The supervisor Godfrey went above and beyond to make sure we had a pleasant stay and everything we needed! He helped us with everything form suggestions on how to get to neighboring countries to where to braid our hair and everything in between! We love Godfrey and will surely miss him! As well as his team who all made our stay great! Front desk is attended at all hours and we could call the desk from our room whenever, there was always someone nice who picked up and helped us with whatever we needed. A very nice and well equipped gym is located in the center of the hotel as well as a nice and clean outdoor pool with sun beds surrounding it. Rooftop bar with plenty of sitting area and a nice view. The hotel is located in Nyarutarama which is a very nice area in Kigali. I highly recommend this place and we will definitely come back to Ndaru next time we visit Kigali!

This is a lovely hotel with friendly staff and a good location. The rooms are spacious and comfortable. Having amenities like an on-site restaurant, pool and gym are really useful. There is a small supermarket and ATM just two minutes up the road, and a choice of restaurants (lots of good Indian food) all within 2km walk. The restaurant and bar staff are really nice. There’s a decent choice for both food and drinks. Food is slow to arrive but that’s the case in most of Kigali! Some suggestions for improvement are to provide more vegetarian choice in the restaurant (most of what was on the menu was not available, and you can’t live on pizza!). Also, offer ‘do not disturb’ signs and/or locks on the room doors so you are not disturbed by housekeeping while napping.