Okapi Hotel

The hotel is a bit run down and in a smaller road but the staff members are nice and polite. I requested for an electric kettle and was quickly given one, then I requested for a hair dryer and I was informed that they do not have any. I was then promptly informed that they will send someone to the shop to grab a brand-new hair dryer. I was pleasantly surprised by this. Thank you! I booked a room with a view of the hills and it was a great decision. Conveniently, there is a store right across the street whose owner is very nice and accommodating, even went out of his way to find me banana beer, apparently a must-try when in Rwanda.

The hotel has all you need for 1-2 nights. The street is noisy if your room is facing the street. Staff are nice though.

Nice budget hotel. Excellent location. Good breakfasts. They should install double glazing windows to avoid the noise from the outside street!

Excellent service. The staffs are friendly and kind. Very Clean. Definitely a place I would recommend

Very basic for a very short stay, to see Kigali, recommended !

The hotel was nice and the staff are very friendly but the food was horrible. I think they really need to employ new chefs. The food was so bad that when I order a chicken bryani I couldn't eat it.

staff are very nice, but the room is not clean with many mosquitoes

My stay at Okapi hotel started with the surprise that my room was not in the main building but inside a massage center. Week mornings were very noisy and people were around all day. Also, there was no hot water, wifi, fridge and Tv, all services that were listed on the app for that kind of room. Breakfast was average, not great not bad. Staff has been nice, but to be honest I wouldn't recommend staying at Okapi. It should be a hostel for the services it offers. I tried to complain with trip.com just to find out that ******* was the supplier and that nobody was able to contact the hotel by phone to solve the question. The owner actually read the email sent by the assistance and he approached me just a day later, not answering the email but trying to solve it personally. I do not what to think, I'm very disappointed about how this was managed.

Confortable