Came for a wedding, and were told at check in that our reservation (which was made 3 months earlier) was bumped and there was nothing they could do. The GM, Yoira Rivera, was professional enough to just tell the front desk agent to bump us (not informing us prior to arriving). I feel for the front desk agent having to be the messenger, but this is completely unacceptable for a hotel to treat their guests, who use the Marriott chain as our hotel of choice. Having worked in the hotel industry, I can pretty much tell that we got bumped because we made our reservation using points, so when someone comes in offering to “pay” for their room, they will get priority. Extremely unprofessional and I will be taking this to corporate. Yoira Rivera, next time you choose to make your staff the messenger for YOUR decision to bump us, the least you can do is pick up your phone when they try to call you to rectify the situation. If I could give you zero stars I would…. It’s also unfortunate because we have stayed here several times before because we have family here. Shame