Sentrim Amboseli Lodge

First off - the website portrayed an entirely different resort. One that looked like intimate outdoor dining (it was a food hall that could easily seat 300. It boasted morning and evening wild game drives. We had to arrange and pay for that separately. The cabins had such poor lighting that we had to use our headlamps inside the tents at night. Even getting there was a fiasco. For starters there was a big communication breakdown with our driver arranged through the hotel who was to pick us up at Amboseli air field. When he didn't show, I messaged the hotel because they never provided his number to me. The hotel said - he's there at the air field now. He wasn't. It was completely empty except for us and the 2 rangers babysitting us because they couldn't leave 2 tourists there on the savanna with the wildlife. After messaging back and forth for an hour - our driver finally showed up. The rangers were NOT happy. Once at the hotel - the service was okay - at our first lunch the dining hall (yes it is vast) was nearly empty so we sat down at a table on the edge that had 3 place settings. The waitress asked us to move to a table with 2 place settings. We did but to a table right next to where the line queued. The original table sat empty our entire meal. The hotel was "all-inclusive" but the meals provided only coffee or hot water for tea - no water or chilled drinks without extra payment. Lastly with regard to service - we each had a backpack and a 20 KG duffle. Our room was as far as possible from reception. Three porters fell all over themselves to separately collect our bags from the driveway and walk with them 15 feet to reception expecting a tip. But when it was time to take bags to the room - a full ten minute walk from reception - they vanished and we hauled our own bags. Same for departure, no one was available to help with bags until we literally got with 10 feet of reception and 2 porters rush up to collect and carry our bags the last ten feet? No thank you!

Excellent staff one of the best staff. Room was tidy and clean. Just the shower needs slight improvement wonderful location just next to Kimana Gate which is ideal.

Location was far from reserve. Lighting was very poor in the tent. Zero showers because there is zero pressure I'm glad the flushing was good. Food was really bad. Tasteless and choiceless. The people and service was great that is why I added 1 star more. Really not worth going to unless you get a really cheap deal and do t mind. They have a Kilimanjaro viewpoint but that's not serviced at all..so difficult to sit there, no chairs or benches.. Pool was dirty and full of insects,so definitely not swimming.

Great hospitality thanks to Moses and the chef Tony

Great Location,near to Ambasoli National park Kimana Gate. Kilimanjaro can be seen from the Hotel also in good weather. Mesmerizing ambience. Behaviour of all staffs are polite and tourist friendly . There are variety of options in food. Quality of foods also very good. Strongly recommend.

It was a pleasant stay at the lodge though the showers could be upgraded and spaced out better from the toilets! The staff were excellent and attended to all our needs. The location of the lodge is very good as well as it is right next to the Kimana Gate. The food was standard and am sure they can do better and introduce bigger varieties for vegetarians. The views are excellent from the Viewpoint.

The lodge room is according to Safari standard fine. Clean and everything available. They help to organise daily trips and make the stay comfortable and relaxed.