I am writing to submit a formal complaint regarding a highly unacceptable and unprofessional incident involving the hotel manager. The manager requested police intervention against my Arab friends based solely on suspicion, without any evidence or valid justification, despite the fact that no inappropriate behavior was committed by them. This action alone is deeply concerning. Moreover, the situation escalated into a verbal insult and humiliation directed at my friends, causing them serious emotional distress. These insults were clearly recorded on video using their mobile phones, providing direct evidence of the incident. Despite this, the manager refused to acknowledge the incident or accept that it be formally documented or added to any internal report, which further reflects misconduct and lack of accountability. Such behavior constitutes discrimination based on ethnicity or nationality, abuse of authority, and a clear violation of hospitality ethics, professional standards, and anti-discrimination principles. This incident caused significant humiliation, emotional harm, and a strong sense of insecurity for the guests involved, and has severely damaged the reputation and credibility of your establishment
