1 Chome-3-14 Komemachi, Kokurakita Ward, Kitakyushu City, Fukuoka Prefecture, 802-0003, JapanView hotel details
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Guest Reviews of Rakuten STAY Kokura Station
8.5/10
Very good
463 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities8.5
Service7.8
Cleanliness8.6
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All reviews(463)
Positive reviews(435)
Reviews with photos/video(143)
Great location(191)
Average service(20)
Convenient for shopping(20)
Large bathroom(14)
Perfect for families(12)
Nice bathtub(11)
Stayed multiple times(8)
Clean bathrooms(8)
Negative reviews(28)
aniu
Standard Twin Room
Stayed in Apr 2026
Couple
123 reviews
8.5/10
Very good
Posted on May 15, 2026
The hotel is big and clean, the kitchen allow us the cook. the location is closed to JR station, but the online check in service is a bit trouble
Guest User
Standard Twin(with Counter)
Stayed in Mar 2026
Family
1 reviews
10/10
Outstanding
Posted on May 23, 2026
I had a great stay at this hotel. The location was very convenient, with good surroundings and a convenience store nearby, which made everything easy. The price was also very reasonable for what was provided.
Check-in was smooth and hassle-free, and the room had all the amenities I needed. Everything was comfortable, practical, and well prepared. Overall, it was a very pleasant stay, and I would definitely come back and stay here again.
Anonymous User
Standard Twin Room
Stayed in Feb 2026
Family
3 reviews
7.7/10
Good
Posted on May 19, 2026
Good location and reasonable price to go to kokura catsle and city walk!
A little bit cleaness is need.
Anonymous User
Standard Twin(with Counter)
Stayed in Aug 2026
Traveling with friends
2 reviews
8.0/10
Very good
Posted on Sep 20, 2026
The location and the staff was really kind, but the room could be cleaner. The carpet had stains all over and it felt weird to step on in barefoot.
Guest User
Standard Twin(with Counter)
Stayed in Jan 2026
Family
31 reviews
8.0/10
Very good
Posted on Feb 16, 2026
Fukuoka was too expensive for a weekend trip, so we booked in Kokura instead. It's a self-service apartment. Pre-registering online definitely saved a lot of time during check-in. The room wasn't particularly clean. Maybe it's not having white walls, but the interior colors felt a bit depressing. There were water stains on the coffee table. It was fine for a layover stay, I guess. Overall, the price was the main selling point.
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Guest User
Standard Twin(with Counter)
Stayed in Jul 2026
Family
7 reviews
1.7/10
Posted on Aug 8, 2026
This is by far the worst hotel I've ever stayed at, both in terms of service and environment. Seriously, avoid this place at all costs.
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Anonymous User
Standard Triple
Stayed in May 2026
Family
2 reviews
7.5/10
Posted on Jun 30, 2026
Location was good. Walking distance to eateries, convenient marts and kokura castle. Basic amenities was provided in the room. Room and space was sufficient and bearable for a 1N stay. Cleanliness overall is acceptable but various stains are noticeable throughout the room such as on the carpet and sofa hence start to have doubts if we should sit on the sofa and we wore slippers around the room even thou it was carpetted. Luckily no stains observed on the bedding n towels. Air from the air-conditioning smells bad when we turn on the warming function (at 24dc) hence we turned it off rather quickly. Space in the room was sufficient to open 2 luggages below the hanger rods - there are 4 of us but we expected this as most hotel rooms in japan are not huge. W
Anonymous User
Standard Double Room
Stayed in May 2026
Family
17 reviews
10/10
Outstanding
Posted on Jun 3, 2026
The location is easy to find, instructions to check in is clear if you're familiar with self-check-in-counter. There's a paid parking lot next to the hotel. Everything is well provided. Spacious room, big bathroom and smart bidet toilet. The location of socket plugs are properly designed, all located at where we need them to be at. Overall highly recommend.
Guest User
Standard Triple
Stayed in Apr 2026
Family
3 reviews
6.5/10
Posted on Jun 2, 2026
Basic room with basic price too. Can’t expect too much for the price we paid however there is a sewage smell in the bathroom which can be quite uncomfortable.
Guest User
Standard Twin(with Counter)
Stayed in Apr 2026
Couple
5 reviews
3.0/10
Posted on May 19, 2026
Check in was a disaster. If you require people to be online to complete the check in process, please provide Wi-Fi at “reception”. Room smelled bad.
Sharonhx
Standard Twin Room
Stayed in Apr 2026
Family
7 reviews
9.5/10
Amazing
Posted on May 20, 2026
Great loacation, near to kokura station, check in process is abit not so friendly as i booked 2 double bed room, all the room are required to have at least 4 passport to proceed for check in, but i book for 2 persons each room. Other than this, all good.
P Rachel
Standard Twin(with Counter)
Stayed in Apr 2026
Family
115 reviews
8.0/10
Very good
Posted on May 8, 2026
Room was spacious for 3 pax . Location was good .will stay here again if I visit kokura
Seatosky
Standard Twin(with Counter)
Stayed in Jan 2026
Traveling with friends
43 reviews
10/10
Outstanding
Posted on Mar 10, 2026
The room was very comfortable and spacious, with a sofa and a table, which was very convenient for dining and relaxing inside the room.
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Guest User
Standard Twin(with Counter)
Stayed in Dec 2025
Family
5 reviews
8.0/10
Very good
Posted on Mar 18, 2026
Room is spaceious, Lots of pay parking nearby.
Take very long time for self- checkin, end up need online assistance in order to complete the check-in process. Will stay again.
Guest User
Standard Twin(with Counter)
Stayed in Jun 2025
Couple
2 reviews
9.5/10
Amazing
Posted on Aug 11, 2025
It is our repeated stay at the hotel. We like larger room size and the excellent location which is surrounded by choice of food varieties, and proximty to the station.