My place is a preferred choice for luxury accommodation in the vicinity of KLCC and as it known as the Citys Commercial, Shopping & Entertainment Hub. The best part is the rooftop pool comes with stunning city views which includes Petronas Twin Towers. It's a perfect spot for those who refer to enjoy your stay with low density accommodation.
The apartment is within walking distance to major KL hotspots: KL Tower, Suria KLCC, Petronas Towers, Kuala Lumpur Convention Centre, and Aquaria KLCC. The food scene is awesome, from Malaysian street fare to international cuisines to nightclubbing.
"The room and location are good; it's only a 5-10 minute walk to the Petronas Towers, there's a mini-supermarket right opposite the hotel, and plenty of dining options nearby. However, there's significant room for improvement in hotel management and front desk check-in procedures.
I arrived at 3:10 PM. There were two people already checking in, and no one explained how many lines there were or who to queue behind; it was purely up to guests to figure it out. After waiting for half an hour, I was told my room wasn't ready yet. There was a sign on the front desk, specifically in Chinese, stating check-in was at 3 PM. I believe this sign not only restricts Chinese guests but also the hotel itself. I pointed to the sign and questioned why I couldn't check in past the designated time. I was then asked to step out of line and wait for 5 minutes before I could proceed.
This hotel's process is very complicated; it takes a long time to check in each person. They then cut me in front of the next person waiting without explaining to the person behind me, which resulted in me getting a stern glare, as if I were being disorderly. I understand the other person's frustration because the front desk's efficiency is just too low. I've stayed in so many hotels in so many places, and I've never seen a check-in queue with two lines, each having 5-6 people.
What's the reason for this? They rigidly stick to the 3 PM check-in time, so people from different flights all converge at that hour to check in. The front desk's efficiency is low, yet they insist on this 3 PM rule, almost as if they're being obstinate. I've stayed in other hotels in Malaysia, and they all offer flexible check-in times. When it was finally my turn, a different staff member handled my check-in, but there was no handover, so I had to resubmit all my details and confirmation. Again, where's the professionalism? It's an efficiency issue; the hotel clearly doesn't train its staff well.
The same inefficiency extends to check-out. Of the four hotels I've stayed at in Malaysia, this is the only one that requires waiting for a room inspection before refunding the deposit. Imagine how long you'd have to wait for an inspection during peak check-out hours. Doesn't the hotel learn from or communicate with others in the industry?
I even contacted the WeChat concierge to request trash disposal and bottled water, but no one came to clean the room from afternoon till evening. I had to go to the front desk in person to get drinking water. The service really doesn't keep up. The location is incredibly convenient for getting around by taxi without it being expensive, but the service is truly subpar. The hotel needs to modernize and learn from its competitors. Even hotels in smaller cities like Penang refund deposits instantly, and hotels in Langkawi are flexible with deposits, even accepting USD. This hotel, however, tests travelers' abilities by only accepting Malaysian Ringgit for deposits. They really need to broaden their perspective."