F7073EFhelenm
May 28, 2024
This was our third time at the hotel in as many years. I can honestly say that nothing has changed which is amazing for a hotel with so many departments. The service, food, attention to detail, friendliness, cleanliness etc are top notch like they were the first time we visited. As someone that has worked in hotels, restaurants, and bars previously this is no mean feat. Rather than rehashing everything I said previously, just to look at my original review from a few years ago, everything is the same and my opinion has not changed. This is the hotel my husband and I compare all other trips to when we do venture somewhere else (as we did in January), and we always come back here at least once a year. This is a relaxing holiday, no boozy Brits here as it caters mostly to continental clients which is exactly what we are looking for. The hotel is also located outside the main township, so there is also not necessarily a lot of things around the complex if you are also looking for exciting night life. As someone else mentioned, there is a difference in manners, so even if you queue be prepared for the occasional person to push in in front of you, we experienced this from adult English guests as well. I really appreciated the 'leave a compliment' in the app and did this every day for staff that I interacted with in some manner as this was so easy to do and having worked in the same environment having someone appreciate your effort is priceless. For all those thankless jobs i.e. glass collecting around the pool (horrible task let me tell you!), was where I concentrated my compliments on as those jobs like I said are usually pretty thankless. It takes a minute to do and could literally make someone's day. Big shout out to Kate and Mustafa who kept my husband entertained for the week, no mean feat! Thank you to Mustafa for putting Boccia back up on the activities list again, I look forward to playing when we are back in November! Yes we are back for a second time within the year, this is how good this place is! My husband is already counting down the days until we arrive in November, and I am patiently waiting for the Sour Cherry ice cream (a must try!) Thank you to all the staff for all their hard work to make our holiday enjoyable, without them our holiday just wouldn't be. It is the staff that ultimately make this place.