Holiday Inn Express Knoxville-Strawberry Plains

We stayed at this hotel 2 months ago and couldnt say enough great things about it. This time it was ok. There was only one small trash can in the bathroom for the whole room without a bag and the tissues had one left in the container then empty. The hall trash by the elevator was overful the whole night and next morning. The room smelled freshly clean when we walked in the bed was comfortable. They have a great tv selection. Breakfast was not ok at all. The pancake machine kept having us check if bag was loaded correct and run thru steps then say making 1 out 2 then start over again checking bag. There was no milk besides a tall pourable silver pitcher which was no Chocolate milk. My grand daughter chose sausage links once she cut into them there was water all over her plate and they did not look done. Potato and eggs didnt look edible. My husband tried and confirmed they were not. I stuck with a cinnamon roll because every express has awesome cinnamon rolls. This was unfortunately not the case. They were hard and over done. The quality of this stay versus our stay in October was greatly deminshed.

There were lady bugs (beetles) in both of the rooms. Don't know if this was restricted to the 4th floor or throughout the hotel.

Nice looking hotel and rooms, however their P-tac units for heating and cooling are dysfunctional. You will either cook in the room or freeze. The fan never shuts off and blows at full speed all night.

Property was clean and staff was knowledgeable and friendly. Had to call the front desk to figure out how to work shades. Air conditioning was on in room when we arrived and was very cold. Staff was very friendly.

One of the best breakfast buffets! They also have it out by 6:30 which is great compared to other properties that do not serve till 7.

Nice property with clean rooms enjoyed that they had cookies and popcorn every afternoon for guests.

The room was clean, however no trash bags in trash can. Coffee machine in room broke. Otherwise it was a nice stay.

Room was not very clean, torn window shade, mold in bath and found lots of bugs near the fridge. Also exterior grounds were unkept. Front desk staff staff was excellent

The front desk staff were so nice and helpful. 5 stars for that. While the room wasn’t terrible, it also could have been better. The ceiling was water damaged in one spot, and with the nightly price of the room, I feel like that is something that could be fixed. Also there were a lot of areas of dust and debris on the floor, the bathroom, etc. some mold issues in the tub as well. I don’t know if it would necessarily prevent me from staying there again, but it may not be my first choice. The daily breakfast was good, lots of options to choose from. The front desk area as well as the hallways were all clean and nice smelling. Overall it wasn’t a bad place to stay. Just more attention to the cleanliness of the rooms could go a long way.