Holiday Inn KNOXVILLE WEST- CEDAR BLUFF RD by IHG

Hotel was clean and comfortable. I will definitely book here again.

The hotel room was pleasant and had everything we needed. Clean and very organized.

The showers and bathroom were not cleaned from the prior guest. there were still hairs on the floor and shower wall including hairs outside the bathroom on the floor. did not make the room feel clean at all.

Room was clean and easily accessible. We arrived late and left early so we did not experience much while we were there.

Danielle‘s restaurant and bar within the hotel was very convenient. Food was delicious and service was outstanding.

Toilet would not flush and was constantly running. Paid for king room and was given a double queen room. Bed was old spring mattress that was beyond due to be replaced. The paint on doors and halls looked rundown.

Issues started when we had great difficulty getting in to our room due to a loose key card fixture. Problems continued when (after a 11hour drive) i had a cold shower due to NO HOT WATER. The shower handle was broken, spinning around without creating and hot water at all despite letting water run 10 minutes. We tried to call the front desk, but the phones weren’t working either. When my husband went down, they wanted to offer another room but none available. Final straw was a cold breakfast- eggs, sausage etc cold. Needs to say, we cancelled our other nights there.

We were in room 507. It definitely needs an update. The office chair was falling apart, the lounge chair was stained. The air conditioner was extremely noisy when cycling on. We’ll try another hotel next time.

The basketball court was an amazing way to get the kids to be active and burn energy. Pool area was fine needs updated. Arcade was a cool idea but was too cold to stay in after the pool. Room was average. Pillows were nice with options for soft and firm. Cleanliness could’ve been better but overall enjoyed our stay. Would stay there again.