Tru by Hilton Knoxville West Turkey Creek

This is a great stop for our drive between Florida and Michigan. We’ve stopped here a few times and we’ve always enjoyed our stay. This time we were on the fourth floor last room on the highway side, it was pretty noisy in the room from the highway noise. So next time we do stay, I would ask for a room at the other end of the hotel.

Clean and their mattress are comfy! This hotel doesn’t break the bank and gives good quality stay and services

Breakfast was good, our room was clean, staff were courteous & parking was good although we didn’t have a vehicle, some of my friends who also stayed at the hotel did. Overall, great experience.

I agree with policies for a purpose. We arrived 20 minutes ahead of 3:00. Walked in, smiled, and said recognizing we’re slightly early but we’d like to check in if possible. Were told “No, no check in until 3:00”. My smile faded and I looked at my watch to make sure I had the time right. The clerk was rude. If he’d have said, sorry, we’re a little busy or behind on housekeeping, I’d have been fine with that. Property is becoming worn and weary even for a relatively new hotel as most TRU are. Someone was smoking in a room nearby and it was wafting into ours. Highway noise from Rt 40 is exceptionally loud and constant through the night. The Turkey Creek area is a good location for food, shopping if needed, and nice small parks for an after dinner stroll. Close and convenient to all parts of downtown Knoxville. There are lots of better options along the very same location. I’ll question the wisdom of booking a TRU stay again, anywhere. Shame, as we’ve typically had above average experiences at TRU locations. We don’t require fancy or extraordinary. We appreciate basic courtesies and a moderately quiet nights sleep.

Could not check-in as the computer system was down and after waiting half an hour we went somewhere else.

They had technical difficulties and couldn't check us in when we arrived around 6:45 pm. It was after 9:00 before we could get checked in.

Nice updated room staff was nice only thing missing was a microwave in the room itself

The hotel lobby is comfortable and lovely, the room was spotlessly clean and incredibly welcoming and comfortable. The bed was very comfortable as well.