I found this Tripadvisitor card in my purse quite late, With the names Tota and Anita written on it. I stayed at this hotel at the start of February, checked into a lovely room on the top floor; fourth floor. Have to say the staff there were brilliant. I forgot my gold watch in the room when I checked out and it was returned to me safely by the kind young lady at reception Tota. I went all the way from Kilburn to collect it. No problems. Many thanks to Anita, lovely lady, she knocked on my door so gently during my stay. Many thanks, Catherine