Kobe Meriken Park Oriental Hotel

Kobe Meriken Park Oriental Hotel Reviews

Kobe Meriken Park Oriental Hotel

5-6 Hatobacho, Chuo Ward, Kobe City, Hyogo Prefecture, 650-0042, JapanView hotel details
Kobe Meriken Park Oriental Hotel
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Guest Reviews of Kobe Meriken Park Oriental Hotel

9.0/10
Great
1411 reviews
Verified reviews
Location9.3
Amenities8.7
Service8.9
Cleanliness9.1
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All reviews(1411)
Positive reviews(1365)
Reviews with photos/video(693)
Delicious breakfast(262)
Offers pick-up/drop-offs(229)
Nice sea view(107)
Convenient for shopping(47)
Delicious buffet(37)
Perfect for kids(20)
Luxurious(18)
Tasty restaurant(18)
Negative reviews(46)
Guest User
Standard Twin Room With West View
Stayed in May 2026
Traveling with friends
6 reviews
9.5/10
Amazing
Posted on Jul 26, 2026
This landmark hotel is a must-stay in Kobe! Choosing a sea-view room was such a pleasant surprise, offering direct views of the ocean and the Ferris wheel. Both day and night, the scenery is stunning; the hotel itself is a beautiful sight. There's a regular shuttle bus service to and from Sannomiya, with a timetable conveniently located at the entrance, making it very easy to go shopping and dining in the city center. Just outside, you'll find Meriken Park, and other port attractions are within walking distance. The harbor atmosphere is absolutely incredible, perfect for watching both sunsets and night views. It's ideal for a relaxing getaway and highly recommended for anyone visiting Kobe.
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6/18
Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We would like to express our sincere gratitude for taking the time to share your feedback on your stay.We are deeply honored to have received your comment that we are “a landmark hotel you absolutely must stay at when visiting Kobe.”We were delighted to read that you thoroughly enjoyed the views of the ocean and the Ferris wheel from your sea-view room, as well as the ever-changing scenery of Kobe Port throughout the day and night. We are also very pleased to hear that you found our complimentary shuttle bus convenient for shopping and dining in the city center.Furthermore, it seems you were able to fully enjoy the unique sights of Kobe—such as strolling through Meriken Park adjacent to the hotel and the harbor area, as well as the sunsets and night views—and we are delighted to have helped make your trip a memorable one.We will continue to strive to further improve our services, aiming to be a hotel where everyone feels, “I want to stay here again.” When you visit Kobe again, please be sure to stay at the Kobe Meriken Park Oriental Hotel. Our entire staff looks forward to welcoming you with all our hearts.
Guest User
Standard Twin Room With East View+2 ExtraBed
Stayed in Jul 2026
Family
10 reviews
10/10
Outstanding
Posted on Aug 3, 2026
The hotel is above a cruise terminal, have a very beautiful scenic view. Also a seaside walk provide you a very relaxing feeling. Hotel staff can speak English, and helpful. Hotel is clean but the room carpet seems little old. The breakfast is good and wide range of food.
Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We are delighted to hear that you enjoyed our hotel’s location adjacent to the cruise terminal and your stroll along the waterfront. One of the highlights of our hotel is the opportunity to spend a relaxing time while taking in the views of Kobe Port.We also appreciate your kind words regarding our staff’s service and breakfast. We strive to provide heartfelt service to ensure that guests from overseas also have a comfortable stay.At the same time, thank you for your valuable feedback regarding the carpet in the guest rooms. We will continue to conduct scheduled maintenance on our facilities and strive to create an environment where you can enjoy an even more comfortable stay.All of our staff will continue to work diligently to provide you with a memorable stay alongside the beautiful views of Kobe Port. We hope you will choose to stay with us again the next time you visit Kobe.
CY233
Standard Double Room With East View
Stayed in Jun 2026
Solo traveler
18 reviews
9.5/10
Amazing
Posted on Jul 29, 2026
Booked this hotel to see the fireworks. The room was just so-so, and it was a bit inconvenient not having an outlet by the bed. The location is inside American Park, which is a bit of a walk from the station, but taking a taxi to other places was fine. The views, however, were definitely excellent.
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Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We were delighted to read that you chose our hotel to view the fireworks and that you found the view from your room to be “truly wonderful.”However, we apologize for the inconvenience caused by the lack of a power outlet at the bedside. We will take your feedback into consideration as we work to improve our facilities in the future.We also appreciate your feedback regarding our location. Our hotel is situated in Meriken Park, offering an ideal setting for sightseeing and enjoying views of the harbor. We are especially pleased to hear that you found it convenient to get around by taxi.We will do our utmost to ensure you have a comfortable stay with beautiful views the next time you visit Kobe.Our entire staff sincerely looks forward to welcoming you back.
Guest User
Moderate Double North View
Stayed in Jun 2026
Family
8 reviews
10/10
Outstanding
Posted on Aug 3, 2026
From Sannomiya Station, there's a free shuttle bus to the hotel from bus stop 8, running about two or three times an hour. Otherwise, it's quite a long walk, and a taxi would cost less than 2000 JPY.
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Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.Thank you for your kind explanation regarding the free shuttle bus from Sannomiya Station to the hotel. The shuttle departs from and arrives at Platform 8 of the Sannomiya Bus Terminal on the first floor of Mint Kobe, and many guests find it very convenient.Since the hotel is located within Meriken Park, it is a short distance from Sannomiya; however, one of its attractions is the open, airy setting surrounded by the ocean and the views of Kobe Port.We hope you will use the shuttle bus again on your next visit and enjoy a comfortable stay in Kobe. All of our staff sincerely look forward to welcoming you back.
Anonymous User
Executive Twin South View
Stayed in Jun 2026
Traveling with friends
13 reviews
10/10
Outstanding
Posted on Jul 30, 2026
Very nice, a hotel with great design and attention to detail. The south-facing executive room has a huge balcony that genuinely gives you a cruise ship feel. The executive lounge doesn't have a wide variety of food, but the taste is decent. The surrounding night view, including Kobe Tower, is beautiful and pleasing to the eye. A stroll in the evening during summer is very pleasant.
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6/8
Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We were delighted to read that you enjoyed your stay in our south-facing Executive Room and that you were able to fully appreciate the view from the spacious balcony and the atmosphere that made you feel as if you were aboard a cruise ship.We are also delighted to hear that you enjoyed the cuisine at the Executive Club Lounge, the night views—including the Kobe Port Tower—and even your summer evening strolls.At the same time, we appreciate your valuable feedback regarding the variety of dishes served in the lounge. We will continue to strive to enhance our offerings and provide services that better meet your expectations.We hope you will visit Kobe again in a different season to enjoy the changing scenery and atmosphere.Our entire staff sincerely looks forward to welcoming you back.
Janetkinki
Standard Twin Room With East View+2 ExtraBed
Stayed in Jun 2026
Family
5 reviews
8.0/10
Very good
Posted on Jul 29, 2026
"The hotel situated in a good location which is close to famous spots in Kobe. the staff are friendly, and the breakfast is pretty good.
Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We were very pleased to read that you were satisfied with our location and access to Kobe’s tourist attractions.We also sincerely appreciate your kind words regarding our staff’s service and breakfast. Your feedback is our greatest source of encouragement.We will continue to strive to provide you with a comfortable stay and a delicious breakfast.We would be delighted if you would choose to stay with us again the next time you visit Kobe.Our entire staff sincerely looks forward to welcoming you back.
BiuBiumama
Comfort Twin West View+1 ExtraBed
Stayed in Jun 2026
Family
35 reviews
6.7/10
Posted on Jul 23, 2026
I stayed for four consecutive days, and the view outside the window was as beautiful as I expected. However, when I checked in on the first afternoon, a large cruise ship was docked right outside my balcony, completely blocking the view even though my room was on the 11th floor. I contacted the hotel through Trip.com, and they responded that the ship would depart by 5 PM. When I looked at the pictures before, the cruise ships always docked on the south side, so I didn't expect this situation. On the morning of the fourth day, I woke up to find another cruise ship docked outside. Just a heads-up for future guests. The overall room environment was fine, but the cleaning staff seemed a bit lazy. Disposable slippers weren't replenished daily, nor were the disposable toiletries or the coffee and tea bags. Each day, they only replaced the trash bags and refilled three bottles of mineral water. My shower gel ran out, so I deliberately left the empty bottle on the sink to remind them, but it remained untouched for three consecutive days. During check-in, the hotel overlooked one night of my reservation. I was initially supposed to stay in one room for the first night and then move to another room on the second day. This meant I'd have to check out at noon and couldn't check in again until 3 PM, which would have completely disrupted my plans for the second day. In the end, I had to communicate with the hotel through Trip.com to ensure I could stay in the same room for all four days. The hotel breakfast is pretty standard Western fare, nothing special. It's okay for a day or two, but after that, you might want to switch it up and try the Starbucks next to the hotel.
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Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We were delighted to hear that you enjoyed your four-night stay and the view from your room.However, we sincerely apologize that the presence of a cruise ship docked at the pier prevented you from fully enjoying the view you had anticipated, and that a failure to properly verify your reservation details resulted in us having to ask you to change rooms, which significantly disrupted your planned itinerary.We also sincerely apologize for the inconvenience caused by the room cleaning service, as the replenishment of slippers, amenities, coffee and tea bags, and the replacement of body soap were not handled properly. We have shared your feedback with the head of housekeeping and will ensure thorough replenishment of supplies and room inspections to prevent such issues from recurring.Thank you also for your valuable feedback regarding breakfast. We will use this as a reference to ensure we can continue to provide a breakfast experience that satisfies even more of our guests.We would like to once again apologize that, despite your choosing our hotel from among so many others, there were aspects that did not meet your expectations. We take your feedback seriously and will strive to improve our services to provide you with an even more comfortable stay.Thank you very much for taking the time to share your feedback with us.
Kabing
Comfort Corner Double South View
Stayed in Jun 2026
Solo traveler
7 reviews
9.5/10
Amazing
Posted on Jul 23, 2026
The room was clean and had a beautiful sea view. It's super convenient for shopping and dining, and not far from Nanjing Street, just about a 10-minute walk. If you're lucky, you might even see a cruise ship docking, which is pretty cool.
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Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We were delighted to read that you were satisfied with the cleanliness of your room and the ocean view from your room. We also appreciate your kind words regarding our hotel’s excellent location, including the nearby shopping and dining options, as well as easy access to Nankin-machi.Furthermore, we are delighted to hear that you were able to catch a glimpse of the cruise ship that happened to be docked at the time and that you enjoyed the unique scenery of Kobe Port.Our entire staff will continue to strive to provide you with a comfortable stay. We hope you will choose to stay with us again the next time you visit Kobe. We look forward to welcoming you back.
flora3000
Standard Twin Room With West View+2 ExtraBed
Stayed in Jun 2026
Family
8 reviews
10/10
Outstanding
Posted on Jul 19, 2026
This hotel is great! The shuttle service to the metro station is super convenient, and it's easy to catch a taxi right outside. The staff are also very enthusiastic. Plus, from the west-facing rooms, you can see the Ferris wheel, which is fantastic!
Original textTranslated by Google
Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We were delighted to read that you enjoyed a comfortable stay. We also sincerely appreciate your kind words regarding the convenience of our shuttle bus and taxis, as well as the service provided by our staff.Furthermore, we are delighted to hear that you enjoyed the view of the Ferris wheel from your room on the west side. The beautiful night view unique to Kobe Port is highly praised by many of our guests.Our entire staff will continue to strive to provide you with a comfortable and memorable stay. We hope you will choose to stay with us again the next time you visit Kobe. Our entire staff looks forward to welcoming you once more.
Guest User
Standard Twin Room With East View
Stayed in Jun 2026
Family
28 reviews
10/10
Outstanding
Posted on Aug 2, 2026
I was very satisfied with this hotel. The location is excellent, with countless delicious restaurants nearby, and the environment is very pleasant. It's perfect for family trips or business travel. I'll definitely choose this hotel again next time I visit Japan.
Original textTranslated by Google
Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.All of our staff are truly delighted to hear that you were very satisfied with your stay. We also appreciate your kind words regarding our location and the surrounding area. We were very pleased to read that you enjoyed the scenery and cuisine unique to Kobe.Your comments that our hotel is ideal for both family vacations and business trips, as well as your statement that “I will choose this hotel again the next time I visit Japan,” are the greatest encouragement to us.We will continue to strive to provide all our guests with comfortable and memorable stays.The entire staff sincerely looks forward to welcoming you again.
Anonymous User
Comfort Twin East View+1 ExtraBed
Stayed in Jun 2026
Family
8 reviews
10/10
Outstanding
Posted on Jul 9, 2026
The room was quite spacious, I could easily open my 30-inch suitcase without any issues, and the price was reasonable. This time, I chose an east-facing room because it happened to be a weekend and there were fireworks at Kobe Port. Although brief, it was lovely to watch them from the balcony. For transportation, it's definitely not as convenient as staying directly in Sannomiya, but you can take the hotel shuttle bus to and from Sannomiya, which runs every 20 minutes. Breakfast was pretty good; the freshly grilled burgers were delicious, and they had fresh orange juice, as well as matcha and milk-flavored ice cream.
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6/10
Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We were delighted to read that you were satisfied with the size of your room and the value for money, and that you had a comfortable stay. We were also very pleased to hear that you were able to watch the weekend fireworks over Kobe Port from your east-facing room and enjoy a special moment on the balcony.We are also delighted to hear that you found our complimentary shuttle bus convenient. Our hotel operates a shuttle bus connecting Sannomiya Station to the hotel, and it has been well-received by many guests for sightseeing and other outings.Furthermore, thank you for your kind words regarding our breakfast. Knowing that you enjoyed our freshly grilled hamburgers, freshly squeezed orange juice, and ice cream is a great source of encouragement for our restaurant staff.We will continue to strive to provide all of our guests with a comfortable and memorable stay. Please be sure to stay with us again the next time you visit Kobe. Our entire staff looks forward to welcoming you.
Shenfangjun
Standard Twin Room With West View
Stayed in Jun 2026
Traveling with friends
128 reviews
10/10
Outstanding
Posted on Jul 6, 2026
The ambiance is comfortable, and the breakfast is bountiful. The location is superb. It's a hotel with an old-money vibe, divided into East, West, and North wings, each offering different views. It's mostly frequented by locals and is suitable for family vacations. Definitely worth a stay.
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Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We would also like to express our sincere gratitude for sharing your detailed feedback on your stay.We were delighted to read that you not only had a comfortable stay but were also satisfied with our breakfast and location. We are also honored that you described our hotel’s atmosphere as that of a “long-established hotel.”One of the attractions of our hotel is that guests can enjoy different views of Kobe Port depending on the orientation of their room. We hope you were able to enjoy a variety of views tailored to the purpose of your stay and your personal preferences.Furthermore, your comments that our hotel is suitable for family trips and your kind words that “it is well worth staying here” have been a great source of encouragement to our entire staff.We will continue to strive to improve our services so that we can provide our guests with comfortable and memorable stays. We hope you will choose the Kobe Meriken Park Oriental Hotel again the next time you visit Kobe. Our entire staff looks forward to welcoming you.
Sophiahuangzilan
Semi Double Room With North View
Stayed in Jun 2026
Family
27 reviews
10/10
Outstanding
Posted on Jul 7, 2026
The hotel services was excellent, but the room is bit old, location is just located heart of Kobe. ( just opposite of port of Kobe Tower) And breakfast was great
Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We sincerely appreciate you taking the time to share your feedback on your stay.We were delighted to read your kind words of praise regarding our staff’s service. We are also very pleased to hear that you enjoyed the unique location overlooking Kobe Port and were satisfied with our breakfast.However, we apologize for not meeting your expectations regarding the room amenities, as you mentioned they felt dated. While some issues are difficult to resolve immediately, we are committed to ongoing maintenance and upkeep of our facilities to create an environment where you can enjoy an even more comfortable stay.We will continue to strive to be a hotel that satisfies all our guests, making further efforts to improve both our service and facilities.We hope you will choose the Kobe Meriken Park Oriental Hotel again the next time you visit Kobe. Our entire staff looks forward to welcoming you.
Guest User
Standard Twin Room With East View+1 ExtraBed
Stayed in May 2026
Family
4 reviews
10/10
Outstanding
Posted on Jul 5, 2026
The hotel has a unique design and is located in Meriken Park, Kobe Port. Standing on the balcony and gazing out at the sea, it feels as if you're on a real ship's deck. During check-in, the hotel thoughtfully provides drinks, coffee, and snacks. I initially thought it was very far from the JR station, but after getting familiar with the area, I realized the location is quite good. It's a 10-15 minute walk to Daimaru and Motomachi. It's worth noting that the hotel shuttle bus times provided by Trip.com are incorrect; the shuttle actually runs quite frequently, not just once an hour. I even took photos for other travelers' reference.
Original textTranslated by Google
Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We would also like to express our sincere gratitude for taking the time to share your detailed feedback on your stay.We were delighted to read that you enjoyed the hotel’s distinctive ship-inspired exterior and the view of Kobe Port from your balcony. Your comment that “it felt just like standing on a real ship’s deck” is the greatest encouragement to us.We are also honored that you were satisfied with our welcome service at check-in. We hope we were able to provide you with a moment of relaxation right at the start of your stay.We are also delighted to hear that you enjoyed exploring the surrounding area. Our hotel is located in the heart of Meriken Park, offering excellent access to Motomachi, Nankinmachi, and the Harborland area, and many guests use it as a base for sightseeing in Kobe.Furthermore, thank you very much for sharing valuable information about the shuttle bus schedule, which will be helpful to other guests. We will continue to strive to improve our services so that everyone can enjoy a comfortable stay.We hope that the next time you visit Kobe, you will enjoy a relaxing stay while taking in the views of Kobe Port. Our entire staff sincerely looks forward to welcoming you back.
Anonymous User
Standard Double Room With East View
Stayed in May 2026
Couple
13 reviews
9.5/10
Amazing
Posted on Jul 26, 2026
We had a wonderful stay at Kobe Meriken Park Oriental Hotel. The highlight was definitely the breathtaking view from our private balcony. Overlooking Kobe Port, it was the perfect place to relax, especially during sunset and at night when the city lights reflected beautifully on the water. The room was spacious, clean, and very comfortable, with everything we needed for a pleasant stay. Waking up to the sea view each morning made the experience even more memorable. The buffet breakfast were another standout. There was an impressive variety of Japanese and international dishes, all fresh and delicious. The generous buffet spread catered to different tastes, making every meal enjoyable. Getting around was also very convenient. The hotel provides a frequent complimentary shuttle bus to downtown Sannomiya, making it easy to explore Kobe without any hassle. Overall, this hotel offers beautiful waterfront views, comfortable accommodations, excellent dining, and convenient transportation. I would definitely recommend it to anyone visiting Kobe and would happily stay here again.
Response from Property: Thank you very much for staying at the Kobe Meriken Park Oriental Hotel.We sincerely appreciate your heartwarming feedback regarding your recent stay.We were delighted to read that you enjoyed the view of Kobe Port from your balcony and the beautiful scenery as it transitioned from dusk to the night skyline. Furthermore, your comments regarding the spaciousness, cleanliness, and comfort of your room, as well as your enjoyment of the breakfast buffet—which featured a variety of Japanese and Western dishes—are a great source of encouragement for our staff.Furthermore, we are delighted to hear that our free shuttle bus to Sannomiya Station was helpful for your sightseeing.We will continue to strive to improve our services so that we can provide you with views unique to Kobe and a pleasant stay.Please be sure to stay with us at the Kobe Meriken Park Oriental Hotel the next time you visit Kobe. All of our staff sincerely look forward to welcoming you back.