THE ORIENT

Truly a 5 star hotel. luxury shopping just steps away. Breakfast at 5500yen was the most i paid for in Japan but worth every penny. the selection were not extensive but what was served were top notch. Large room with view of the harbour, awesome beddings. All staff speaks english. Honestly, if u want to splurge this is the hotel to be at.

Excellent location next to central Kobe, easily walkable to everything you need. High end amenities with great tea selection and teaware and Nespresso capsules. Complementary hotel umbrellas for the rain during our stay was a great touch, very friendly staff too!

The “sea view” was very disappointing and honestly not what I expected at all when booking this room. What made the experience worse was the pricing issue. After my booking became non-refundable, the hotel price dropped by around 30%, which was shocking. I’ve never had this happen before. The explanation that the lower price was a different non-refundable rate doesn’t fully justify such a big drop. On top of that, trip.com customer service only gave me an update after I followed up four times, which was frustrating. Check-in was also a poor experience. We arrived around 9pm with a child, and there was no staff at the ground floor to help with luggage at all, even though the reception is on the 17th floor. After check-in, there was again no assistance with luggage, which was very inconvenient when travelling with a child. Despite my booking clearly stating one adult and one child, there were no kids’ amenities provided, not even a child’s toothbrush.