AANA Resort & Villas Koh Chang

This review is a huge thank you to the staff at the Anna Hotel, especially the bellhop at the entrance. My daughter accidentally fell at the park, and this young man immediately took us to Bangkok Hospital on Koh Chang. The hotel even fully reimbursed all our medical expenses and provided a private car every day to take us for dressing changes. It was incredibly warm and reassuring. They resolved the issue very quickly. A truly trustworthy and excellent hotel. Separately, the hotel's breakfast and rooms were both great, and there were even fireflies!

The hotel ambiance is great, and the price is good. The rooms are nice too. Breakfast isn't extensive, but they do have *khanom krok* (Thai coconut pancakes). The housekeeping staff are lovely; you can get 4 bottles of water per day. The front desk staff provide good service. However, my departure wasn't as pleasant because of one of the staff members. It was raining heavily as I was about to load my luggage into the car, and I'd forgotten my umbrella. The staff member just stood there watching me without offering any help. Even a small gesture like offering an umbrella would have been appreciated. I can handle my own bags, but I had to run to find an umbrella myself just to get my belongings into the car.

Beautiful view, clean room, with a swimming pool and a shuttle boat service.

Beautiful room, clean accommodation, good service from staff, and delicious food.