TOLANI HOTELS properties in Koh Kood

Starting with the positives, Tolani resort has really friendly staff who bent over backwards to make your stay pleasant. It also has beautiful rooms our bungalow was clean and comfortable with good aircon and a very comfortable bed. It gave a feeling of luxury though the water pressure in the shower was really bad. It’s outside of the rooms that this resort falls flat. Tolani is positioning itself as a luxury resort and with a high price point to match but for the money it doesn’t deliver. The resort is supposedly on the beach but in reality the beach is not easily accessible from the resort. You can climb over rocks and swim over to the beach but it’s not easy. This means you will not have any sun loungers on the beach which can be an issue as the pool area is very small with only a handful of beds there. It’s also what you want from a beach front resort. The food at the resort including breakfast is very poor but very expensive. Thankfully there are great restaurants nearby but we didn’t have a single good meal here. Drinks and food are massively overpriced for the island too. We also had a poor experience at checkout. We had given our scooter back to the hire place but needed to head to the shops and so my wife asked if it was possible to get a taxi. A kind member of staff offered to run her up the road quickly in their car which we assumed was just a kind gesture. On checkout they charged us 15 euros for this trip. That’s an outrageous price for a 5 minute ride down the road but it also wasn’t communicated to us that we would be charged at the time as we wouldn’t have agreed. When we challenged this they told us we had to pay. It left a really bad taste in the mouth and it showcased this place is mainly looking to make money off its guests and not about creating a good experience. Overall, I wouldn’t recommend staying here because there are better resorts for the price point and the food and facilities are both sorely lacking. The lovely staff are not enough to save the price gouging happening here.