61/1 Chaloklum Rd, Koh Phangan District, Surat Thani Province, 84280, ThailandView hotel details
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Guest Reviews of Mandalai Hotel
6.9/10
44 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.0
Amenities6.0
Service6.8
Cleanliness6.6
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All reviews(44)
Positive reviews(38)
Reviews with photos/video(21)
Awesome stay(6)
Loved the beach(6)
Quiet & comfortable(6)
Great service(6)
Close to beach(6)
Clean pool(5)
Large rooms(5)
Great swimming pool(5)
Negative reviews(6)
Ambrita
Suite Mountain View
Stayed in Nov 2025
Couple
63 review
7.5/10
Posted on Dec 14, 2025
The hotel staff are fantastic, very friendly and present for any need.
Hotel a bit old and needs urgent renovation.
Broken curtains, hot water sometimes missing or too slow to come out.
Noisy street.
Mountain view is actually column view and electricity cables
Generally ok for some
Elena Penzina
Beach View Suites
Stayed in Apr 2025
Solo traveler
27 review
10/10
Outstanding
Posted on Jun 21, 2025
If you want the best get the room with the view!
Response from Property: Thank you for your review - much appreciated
Guest User
Deluxe Room Poolside
Stayed in Jul 2025
Couple
1 review
10/10
Outstanding
Posted on Aug 30, 2025
Well located family run hotel. Beach location. Roof terrace. Close to all amenities. Central village location. Various restaurants and cafes all within walking distance. A couple of pubs near. Multiple 7/11’s to hand. Taxi boats at this stunning location.
Response from Property: Tank you for your review -much appreciated.
Daria Zaikina
Suite Mountain View
Stayed in Jan 2025
Solo traveler
1 review
7.5/10
Posted on Mar 7, 2025
The location is wonderful. Night market is cool. Some of stuff is nice, other don’t speak English well. All in common is well.
Guest User
Luxury Double Room
Stayed in Jul 2024
Solo traveler
12 review
3.5/10
Posted on Aug 17, 2024
Awful experience- the room advertised on Trip.com was not that I was given on arrival. I have notified Trip.com as this really ruined my time- the room offered was directly onto the road, dark, and very cheap furniture and bed, looked like it had been salvaged from a tip of roadside.
When I complained, an extremely arrogant English man, presumably the owner, told me ‘it was a matter of opinion’, that the rooms were different.
I left without refund and had to book another room. False advertising, scam. Don’t book here
Guest User
Beach View Suites
Stayed in Jan 2024
Solo traveler
30 review
9.0/10
Great
Posted on Mar 6, 2024
A nice location, clean and spacious room, great view. The part of the Chaloklum beach the hotel has access to is not the best, but it's easy to walk to Malibu or the one to the right from the pier. There's also a nice rooftop area with even better views. A construction site is nearby, and there's a sign with apologies for the inconveniences caused by it in the hotel, but honestly I haven't heard any noise from it.
6/11
Response from Property: Thank you for the review and photos -very much appreciated
Guest User
Beach Front Suites
Stayed in Dec 2023
Couple
26 review
7.0/10
Posted on Jan 11, 2024
There is so much to like and a few things to be warned about in this property. The first is that the location, Chaloklum beach, is very remote and will be difficult to get to from Thong Sala pier unless you are traveling with a large group.
However, that remoteness is very much the appeal of this area for me, as it is once of the quietest beaches I’ve ever experienced. The second thing to note is that the hotel rooms shows it’s age, with a cracking bath tile for the jacuzzi and balcony doors that barely work. The hotel room only had one plug as well, and the hair dryer did not work. The last thing I will say though is that the view really is unbeatable; you open your curtains and see one of the most beautiful sights you can see.
Response from Property: Thank you for your review - we have spoken with the hotel and are informed you did not speak about the problems you had with the manager. Why?
Guest User
Pool/ Some Sea View Suite
Stayed in Dec 2023
Couple
1 review
10/10
Outstanding
Posted on Jan 7, 2024
Mandalai it’s a great place to stay. Very clean, organised with friendly staff. Hotel has top location, right on the beach with fantastic local restaurants in the neighbourhood and Sunday market next to it. There are some good hikes, one of them it’s Bottle beach hike. Also good sunset view point 5 min drive.
Highly recommend this place
Response from Property: Thank you for your review - very much appreciated
Guest User
Deluxe Room Poolside
Stayed in Mar 2024
Couple
1 review
10/10
Outstanding
Posted on May 2, 2024
Excellent location and very clean would definitely stop again
Response from Property: Thank you for your review - very much appreciated
Jubs 241
Suite Mountain View
Stayed in Jun 2023
Couple
10 review
9.0/10
Great
Posted on Jul 3, 2023
Great Hotel with good staffs. But the location is not the best.
Guest User
Luxury Double Room
Stayed in Aug 2023
Traveling with friends
8 review
10/10
Outstanding
Posted on Sep 8, 2023
nice, close to beach, close to scuba diving, fair to stay around
Tommyom
Beach View Suites
Stayed in Oct 2024
Solo traveler
16 review
10/10
Outstanding
Posted on Dec 28, 2024
perfect view
Response from Property: Thanks for your review - much appreciated
Anonymous User
Suite Mountain View
Stayed in Dec 2023
Solo traveler
19 review
10/10
Outstanding
Posted on Feb 3, 2024
Perfect place for quiet rest
Response from Property: Thank you for your review - very much appreciated
Наталья Хушеева
Beach View Suites
Stayed in Nov 2025
Family
20 review
10/10
Outstanding
Posted on Jan 4, 2026
Mandalay Hotel — Malibu Beach, Koh Phangan, Thailand
The hotel is conveniently located for first-time visitors to Koh Phangan. Situated directly along the main road from the pier, it's easy to find—no searching or stress after a long journey.
This family-run hotel offers a warm and relaxed atmosphere. Any questions we had upon check-in were resolved quickly, with understanding and a genuine desire to help, without being overly formal.
Our room was on the second floor, and this was, without exaggeration, one of the highlights. It overlooked the beach and sea, as well as the pier just nearby. Diving boats and beach walks depart from this pier. This doesn't create any inconvenience for your vacation—in fact, it adds convenience: in addition to car taxis, you can always take a boat taxi and get there by water.
The second floor is pure magic. The space, air, and panoramic views create the feeling that the sea is part of the room. We were especially delighted with the Jacuzzi in the room. Of course, we turned it on—a warm bubble bath, the evening light, the sound of the waves outside the window… a perfect romantic moment when time seems to stand still and only you, the water, and the ocean remain.
The room is quite standard and comfortable:
a comfortable bed,
nightstands and a table,
coffee and tea sets,
a full set of bathroom accessories.
The high ceilings and panoramic windows enhance the feeling of spaciousness.
We slept with the windows open every night, to the sounds of the sea at night—the soft, vibrant sound of the waves becomes the most natural and relaxing background, after which you fall into a deep and restful sleep.
Among the service's special perks:
they can call a taxi,
help with bike rentals,
resolve any organizational issues,
and they don't push you, don't bother you with unnecessary cleaning or questions. I simply went down to pick up two bottles of water and a change of towels myself—incidentally, there are robes in the room, which adds to the feeling of comfort and resort-like relaxation.
Bottom Line:
Mandalay Hotel is a great option for your first experience of Koh Phangan, for a quiet, romantic seaside getaway, with convenient transportation and a warm atmosphere. A place you'll want to return to not for the luxury, but for the experience 🌊✨
PS for the hotel:
Pay attention to the mattresses—they start to creak—as well as the pillows. Pay a little attention to these, and your sleep quality and overall stay will be even better.
Original textTranslated by Google
Guest User
Pool/ Some Sea View Suite
Stayed in Jun 2025
Couple
4 review
5.5/10
Posted on Jul 25, 2025
The hotel looked much better in the photos. Our windows overlooked the pool and the courtyard - it was quiet to sleep. But all the furniture is quite old. The bed creaks terribly with every movement. There was no hot water in the shower - we were told to drain it and wait, but it did not help. It was not ice-cold, but cool. Of course, it will do in the heat, but still. There was soap, shower gel and shampoo in the bathroom.
Our room was not cleaned for three nights, towels were not changed. In general, it is difficult to meet someone at the reception early in the morning or in the evening. They speak poor English.
There are places to eat nearby, but there are not that many establishments. There is nothing to do there without a bike - we rented one nearby and rode around the island.
It is close to the beach, but there are boats and a pier (which is expected - this is a fishing village). We swam there only once. You can walk along the shore to Malibu beach, which everyone praises so much, but we were not very impressed. The area is quiet.
The hotel does not offer breakfast.
Original textTranslated by Google
Response from Property: No, your room looked over the pool and had some sea view. Bed creaking is easily dealt with by the team if you speak with them. Cold water issue, maintenance checked their records, and during your 3-day stay, no other guests complained about this issue. In fact, if one room has cold water, all rooms would be the same. The cleaning team informed me that it was almost impossible to gain entrance to your room to clean. As regards not being able to find someone at reception, there is a notice on reception saying press the bell to speak with someone.