Guest User
March 19, 2022
We spent two months in Thailand and I'm sorry to say that this hotel was the one that we least enjoyed. The pool, restaurant, beach bar and work area were lovely and nice, but other than that we were a bit disappointed. Firstly, this was the only hotel/resort (among 5 hotels where we stayed at on Koh Phangan), that charged 3% credit card fee and asked for a 1000 baht deposit for possible damages and key loss (perhaps understandable, but still odd). The room (King room with balcony) where we stayed at, was quite spacious, but this was by far the hardest bed we've ever slept on. The room service came every other day, but I'm not sure if our bed sheets were changed at all during this one week. In the guest intro, there is even a sentence saying "PARTY GOERS, please wash off ALL your body paint before going to bed. The sheets will be checked prior to your check out." The water pressure in the shower was surprisingly low. Another important thing to keep in mind is that breakfast is not included in the price. And even if everything mentioned above might somehow be forgiven, then the worst thing was the customer service. It felt like a place without emotions. We had to take all our luggage upstairs by ourselves, no one helped or offered to help. Most of the hotel crew (except for the people who seemed to be the owners) didn't greet or smile when passing by, which you get really used to in Thailand.