DO NOT STAY HERE UNLESS YOU ENJOY SLEEPING WITH BUGS!
We booked Mantra for 4 nights and 5 days. On our very first night, we checked in around 9:00 PM and as soon as we turned the lights on in our room, we found bugs everywhere. I have videos to prove it. There were bugs on the pillows, in the bed, on the floor, on the tables, and throughout the room.
We called reception, and they simply said they would check if another room was available. There was no apology or reassurance. That immediately made us wonder what would have happened if there hadn’t been another room available. Were we just expected to sleep there?
Thankfully, we were moved next door, and the replacement room initially appeared clean.
During check-in, we were told there would be a Thai cooking class at 4:30 PM the following day. We planned our entire first full day in Koh Samui around this. The next morning, we even went back to reception specifically to confirm the time. I asked, “The cooking class starts at 4:30 PM, right?” and the receptionist confirmed that it did.
We returned to the hotel at 4:15 PM, only to be told by the chef that the class had already finished because it had actually started at 3:00 PM. I explained that reception had confirmed 4:30 PM twice, but all we got was a shrug. One of our holiday days was completely wasted because of incorrect information provided by the hotel.
When we returned to our room, we found another infestation. There were lines of bugs across the floor, around the sliding door, and crawling up the curtains. Reception said they would send a “pest control team.” Instead, one staff member arrived, looked at the bugs, then called another staff member carrying an insect spray can and a broom. They sprayed part of the floor, swept away some of the bugs, and left. The bugs on the curtains weren’t even addressed.
To make matters worse, every time staff came to inspect the room, they left the sliding door wide open while the lights and air conditioning were on, attracting even more bugs inside. My girlfriend and I were always careful to open the door for as little time as possible because we understood the environment. It was frustrating to see the staff doing the exact opposite.
On our third morning, I woke up to find yet another bug, this time a cricket, right beside the bed. I had asked to keep the insect spray from the previous visit, so I ended up dealing with it myself.
I have photos and videos of everything described above.
Overall, this was an extremely disappointing stay. Between the repeated bug problems, the poor handling of the situation, and the incorrect information that caused us to miss the cooking class, our holiday was negatively affected. I’ve stayed in 2, 3, and 4-star hotels and have never experienced anything like this. For a hotel that advertises itself as a 5-star resort, this was simply unacceptable.
I cannot recommend staying here, and I strongly suggest looking elsewhere when visiting Koh Samui.
