Dusit Buncha Koh Tao by Riya Group

No bathrobes provided. The mattress quality was poor. The staff member who answered the phone was rude, blaming me for requesting a change in pickup time and for not wanting to speak to the same staff member. This caused a misunderstanding. How am I supposed to know if I'm talking to the same staff member or a new one when I call? Or do I always have to speak to the same person? I gave my name when I called, so the staff should coordinate among themselves instead of blaming the customer.

Honestly, the hotel is great. Yes, there are stairs, but that's not a big deal. The view is absolutely million-dollar. I literally cried happy tears when I walked into the room! The breakfasts are excellent – they had seafood, meat, soups, and fruits. Everything was perfect. The bed is comfortable. The air conditioning is a bit noisy, but you get used to it.

The accommodation offers a beautiful view, with a clear sight of Koh Nang Yuan, especially in the evening. Dining with the view of Koh Nang Yuan and the evening light makes for great photo opportunities. The room was clean, but the towels were old. The breakfast restaurant wasn't very clean. The service was okay.

We stayed at Dusita Buncha for 6 days. Our room had a sea and pool view. The room was spacious, but there weren't enough shelves for small items, so all our little things ended up in bags in the corner. The bathroom didn't have a shower screen. We also heard the constant noise of water pumps. They offered us a room on a higher floor, but it had the same issue. Some people might not notice it, but I got used to it over the days. The mattress and pillows were comfortable. The fridge and air conditioning were a bit loud, but again, you get used to everything. We ended up sleeping without the AC. The hotel has beautiful grounds, but I wish they'd take better care of them, especially clearing trash and dirt from the pathways. The sea had lots of coral and fish. We took a boat to Nang Yuan islands, which cost 300 baht per person for a round trip. The gym smelled strongly of rubber, so I couldn't use it. Unfortunately, they didn't provide water bottles or towels for our child (6 years old). The staff were friendly and responsive! Dining at the hotel restaurant for lunch and dinner was a bit expensive, so we went to neighboring cafes instead. My suggestion would be to create a small kids' room or playground, as there's plenty of space on the hotel grounds. Also, having some board games would be a nice addition.

The shuttle service that comes to pick you up when you contact them, plus several shuttle runs a day to Sairee Beach, made it manageable even though it's a bit far from the tourist spots, which was great. I'm not sure if it was just my room, but the toilet was slow to flush and the shower temperature was unstable, which was a bit of a shame. Overall, though, it was a good hotel!