The staff were kind and polite and at times helpful; however, I was disappointed with several aspects of my stay, especially considering the high price.
The breakfast system is inadequate for the rate charged. There were no oats or cereals, no maple syrup, and guests are allowed to order only one à la carte dish. If a single guest pays for a room for two, they are still restricted to one dish, which does not make sense given that the room is charged at the full double-occupancy price for one person.
There was also a serious issue with the bathroom. There was a strong smell coming from the drain. Housekeeping attempted to fix it by lighting a menthol solution on top of the drain, which made the odor significantly worse. The fumes were overwhelming, and I developed a headache and dizziness when i entered the room due to the strong vapors as the windows are closed. This was unprofessional and potentially hazardous to health!!
I was eventually moved to another room, but I had to move all my belongings myself risking my health. Although the room was changed, the new room was not good compared to my original one, and I did not sleep well. Despite my complaint, there was no accountability, and no refund or compensation offered.
Additionally, the number of transfers to the city center is very limited. Given the high price of the stay, more frequent transfers should be provided. The organized activities also leave room for improvement.
Overall, the property may be suitable for a very short stay of one or two nights, but I would not choose to stay here again….besides the beach was also not fully clean and full of plastic. They try to clean but i have been to better and cleaner beached in Ko Tao.