Koh Tao Montra Resort Reviews

We stayed two nights which was enough for us. Outdated rooms, but big beds that were comfy. Unfortunately had to move rooms halfway through due to availability. Location not too bad. No hot water one night. Tv did not work.

Located right on the beach and 5 min walk to the pier. Within walking distance to shops and restaurants. My room was clean and good size. Ac was really slow, so I needed to keep it on at all times, even when not in the room. The property is well maintained but in need of upgrading. Very friendly staff and clean pool area.

Fantastic hotel nice clean big rooms lovely swimming pools 10/10

amazing hotel and very helpful staff would recommend 10/10

Do not be fooled by the photos. This place is dirty and old. It’s a 20min walk to Sairee Beach. The room was not secure and the door could be broken with a slight push. Breakfast was almost inedible and the staff did not clear the tables after guests had been.

The hotel facilities are old, but the suite we booked is big enough. However, when we checked in, we were frustrated. We were told that children over 4 years old would be charged, and 16-year-olds without beds would also be charged. We were inexplicably charged more than 2,000 yuan. Every day, we just collected the garbage, and there was always sand on the sheets. The cleaning was just a formality. It's really hard to describe. The key point is that the price of this hotel on the island is not cheap.

The hotel has a car to pick you up from the pier, and it's not too far to walk. The room is big, but the facilities are old. The waiters are all Burmese. The swimming pool is big and quite useful. It's close to the beach.

The accommodation is near the pier, quiet, clean, and the owner provides very good service.

The private pool is not very clean, you have to tell the staff to come clean it.

The room is quite big, but the service is not good. I brought a lot of pest control equipment myself, so I got a better experience this time. But the waiter was not willing to change the bath towels and bed sheets. Even though it was said that it was every two days, it was not clear.

Very good accommodation experience Open the door to the swimming pool It's a surprise that you can store your bath after arriving early The front desk can help book taxis and recommend restaurants, very enthusiastic

Accommodation, the room is quite large, good, but will look a bit old. Maybe because it has been open for a long time. a bit less staff

THE WORSE PLACE AVOID!!! My sister and I stayed at Montra resort in the delux room for 3 days. The air condition was not working and It was supposed to be an air conditioned room. Instead they put a fan in the room and the electricity kept going off throughout the day. The shower head was full of limescale and the shower water pressure was very slow and the water was also cold. The toilet was dirty and needed bleaching. We were given replacement towels each day. On our last day we went to the reception to order a taxi for the next day as we were leaving. The resort manager asked us before you leave can you settle your bill. Then she printed a paper with pictures of 4 towels that had not been washed and had mascara stains on it. The manager and another lady who was on duty 25/7/24 and 26/7/24 said to us we need to pay 1300 baht for the unwashed towels as we have damaged them. Instantly we were in complete shock as we have stayed in so many hotels, resorts and villas around the world and in Thailand and we have never had this before. We instantly felt that we were being discriminated on. We refused to pay as we could see that they hadn’t been washed. We said to them we would wash them as they’re not damaged. They managed to find 3 towels half an hour later. We were extremely upset about this and took out time from our holiday to do the housekeepers job and pay to get them washed. The next morning we were leaving at 6am my sister was getting ready in the room and a lady walks in checking everything is okay before we leave whilst my sister is getting dressed. They bought the towels we used in the morning down stair’s at reception and inspected each stain on them in front of us. We already went out of our way to wash their towels and now felt so disrespected and appalled from the service we were getting. I then expressed myself to the lady at the front desk about this and not once did she apologise for the way we were treated at the resort, They had nothing to say about the towels that we had washed and did not reimburse us for the money we spent getting them washed. It definitely ruined our trip to Koh Tao and would definitely recommend not staying here. We paid £250 to stay here and it definitely was not worth it. The lady was hesitant to give me their names(Toon, Su, Myo. I feel like she may have given me false names.Montra resort please train your staff and management team on how to treat customers as we’re paying their wages and should be treated with respect.

it shows as 4-stars rating hotel but i think it is not over 3 stars. Lobby is so small like an inn and you should not expect that new towel is being refilled to the room everyday, they have a schedule for exchange room towel for your stay(lol). One day when i came back to the room it wad cleaned but no towel exchanged so i went to the room(room does not have a phone). Staff was hesitating to provide new towels saying there was a room keeping schedule so it might not be a day for towel exchange. I do not complaint so much about air conditioning problem from day one bcuz it finally was fixed at 7 pm and it only stopped severeal times(lol) Breakfast food was not various but good. Coffee was instant one not brewed or espressed. location of the restaurant was very nice.