TB-00-01 1Borneo Hypermall Jalan UMS, Kota Kinabalu, Sabah, 88450, MalaysiaView hotel details
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Guest Reviews of The Klagan Regency 1Borneo
8.5/10
Very good
395 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities8.5
Service8.7
Cleanliness8.4
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All reviews(395)
Positive reviews(375)
Reviews with photos/video(127)
Delicious breakfast(45)
Parking difficult(31)
Convenient for shopping(25)
Clean pool(17)
Great swimming pool(17)
Perfect for kids(9)
Has facilities for children(8)
Family activities available(8)
Negative reviews(20)
Amir Mizwan
Deluxe King Room
Stayed in Aug 2026
Business traveler
84 reviews
8.0/10
Very good
Posted on Sep 18, 2026
The price is affordable with breakfast
The room is spacious.
Hotel is connecting to 1Borneo Mall.
Guest User
Superior Twin Room
Stayed in Jul 2026
Family
48 reviews
8.5/10
Very good
Posted on Aug 16, 2026
The hotel is close to Sabah University, and our room offered direct views of the pink mosque. Check-in at the front desk required a 100 MYR deposit, and the service was in English. Right next door to the hotel is an older shopping center. The room itself was spacious; aside from the slightly outdated decor, everything else was perfectly fine. It offered pretty good value for money.
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AIMRAN ABDULLAH
Superior King Room
Stayed in Jul 2026
Business traveler
38 reviews
10/10
Outstanding
Posted on Aug 11, 2026
Stayed for 1 night for a meeting,
Check in staff are superb and friendly and also attenttiv, not to mention helpful
Wifi, breakfast are all at its best
Being next to a almost rundown mall (1Borneo) atleast it has bowling alley and cinema to kill some times.
Recommended, looking forward to another stay
JueJuma
Superior King Room
Stayed in Jul 2026
Booked for others
3 reviews
9.5/10
Amazing
Posted on Aug 17, 2026
I made this booking for my parents’ wedding anniversary. My mum sent me a photo of the towel swan decorations, and I was genuinely surprised that the hotel managed to fulfil my request at such short notice. My parents also said the breakfast was good and that they really enjoyed their stay. Thank you!
Anonymous User
Superior Twin Room
Stayed in Jul 2026
Family
2 reviews
10/10
Outstanding
Posted on Aug 25, 2026
Had a great stay here for 2 nights! Near to shopping mall. Recommended to stay..
Anonymous User
Superior King Room
Stayed in Jun 2026
Business traveler
2 reviews
8.0/10
Very good
Posted on Jul 23, 2026
Great location. Amenities kind of old for a 4 ⭐ hotel, small gym with few equipments but acceptable for its price. Breakfast buffet was nice 🫰
Haf Luq
Deluxe Twin Room
Stayed in May 2026
Business traveler
10 reviews
9.0/10
Great
Posted on Jun 25, 2026
The hotel offers good value for money, and the room is comfortable. Its location is very convenient, with a shopping mall nearby and plenty of food options and daily necessities within walking distance.
The cleanliness is acceptable, although I'm not always sure whether the room is thoroughly cleaned every time housekeeping comes in. However, overall, my stay has always been satisfactory.
I stay here quite often because it suits my needs, and the service is generally good as well. Overall, a decent and satisfying hotel for the price.
Guest User
Superior Twin Room
Stayed in May 2026
Business traveler
19 reviews
10/10
Outstanding
Posted on Jun 10, 2026
The room was clean and the bed was very comfortable. The front desk staff were very friendly and you could see the Pink Mosque. Breakfast was plentiful and served for a long time, so much so that it often doubled as lunch.
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Che Liya
Superior Twin Room
Stayed in Apr 2026
Family
11 reviews
10/10
Outstanding
Posted on Jun 9, 2026
The most interesting part when staying here is the breakfast time. Delicious and very satisfying because they serve varieties to eat. My children really love
the foods.
Happy Tay
Superior Twin Room
Stayed in May 2026
Business traveler
26 reviews
8.0/10
Very good
Posted on Jun 19, 2026
Book for business trip, the service is good! All is good! Room is spacious! Close to UMS
Trip User 28
Superior Twin Room
Stayed in Apr 2026
Business traveler
31 reviews
9.5/10
Amazing
Posted on May 22, 2026
✓ Carpark provided (but limited)
✓ Breakfast included (check your booking if it's included)
Need RM100 deposit (refundable)
Overall cleanliness can be more improved
I'm glad the bedsheets are clean
So far I enjoyed my stay
Will stay again during my next meeting
Natasha Mohd Ismail
Executive Suite
Stayed in Apr 2026
Family
2 reviews
10/10
Outstanding
Posted on May 30, 2026
Cleanliness excellence. Good stay in the town. Recommended to others. Will surely come again.
Anonymous User
Superior Twin Room
Stayed in Apr 2026
Business traveler
2 reviews
8.0/10
Very good
Posted on May 13, 2026
If you are in the area to visit the KKIP industrial zone, the Klagen Regency is perfectly positioned. It is located quite a distance from the main town center, which may seem remote at first, but it is a strategic advantage if you want to avoid a long daily commute to your work sites.
The hotel itself is impressively well-kept. It’s clear that management prioritizes maintenance, as the rooms and common areas feel fresh and clean. The service is equally commendable; the staff are helpful and ensure a smooth, professional experience from check-in to check-out.
Sorry I does not have the photo of the room because I am there for a business meeting but the room is okay to stay. Buffet Breakfast is good, also you can find very nice local food with walking distance .
Qiuying~
Deluxe King Room
Stayed in Apr 2026
Business traveler
11 reviews
8.0/10
Very good
Posted on May 10, 2026
Great location if attending UMS event. It is right beside the entrance of the university. We took grab to town area for food, the traffic was terrible around 5pm, took us atleast half an hour for maybe 8-9km distance. My room facing east, enjoy the superb sunrise every morning at about 5.45am.
MOHD AMINUL FAHMI AHMAD JALALIN
Deluxe Twin Room
Stayed in Apr 2026
Business traveler
30 reviews
8.0/10
Very good
Posted on May 8, 2026
Old hotel. But facility very good. Breakfast a lot choices.
Location close to UMS. But 15mins drive to city center