Homesuite' Home at the Loft

Homesuite' Home at the Loft Reviews

Homesuite' Home at the Loft

KK Times Square, Phase 2, Kota Kinabalu, Sabah, 88000, MalaysiaView hotel details
Homesuite' Home at the Loft
Homesuite' Home at the LoftHomesuite' Home at the LoftHomesuite' Home at the Loft
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Guest Reviews of Homesuite' Home at the Loft

8.7/10
Very good
40 reviews
Verified reviews
Location9.2
Amenities8.4
Service8.7
Cleanliness8.4
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All reviews(40)
Positive reviews(38)
Reviews with photos/video(15)
Awesome stay(8)
Great location(6)
Nice sea view(3)
Negative reviews(2)
Guest User
3-Bedroom Sea View with 1 King + 1 Queen and 2 Super Single [Il07]
Stayed in May 2026
Family
2 reviews
10/10
Outstanding
Posted on Jun 16, 2026
Amazing place… Nice seaview… Very close to Lift… So satisfying
Response from Property: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the amazing sea view and found the location convenient. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great stay in the future. 😊Warm regards,Ruby CEGuest Service Agent
Guest User
2-Bedroom City View with 2 Queen and 2 Super Single [Il04]
Stayed in Jul 2026
Family
2 reviews
3.5/10
Posted on Aug 3, 2026
The bed and sofa were both caved in. We arranged to meet at 3 PM for the key handover, but the host was late. The facilities were old and worn.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for sharing your feedback following your stay at Homesuite' Home at the Loft. We sincerely apologize that the condition of the bed and sofa, the delay in key handover despite the scheduled3 PM appointment, and the aging facilities caused disappointment and inconvenience during your visit. The experience you described is not the standard we aim to provide, and we fully understand your frustration. Your comments have been taken seriously and will help us further improve the overall guest experience. We appreciate your candid feedback and hope to have the opportunity to offer you a better stay in the future.Best regards,Irah Customer Service Team
Guest User
3-Bedroom Sea View Balcony with 6 Super Single [Il05]
Stayed in Jun 2026
Couple
4 reviews
10/10
Outstanding
Posted on Sep 6, 2026
We were very pleased with our recent stay. The accommodations were comfortable and provided a truly relaxing experience. The atmosphere was wonderfully serene, allowing for a peaceful escape. We found the facilities to be well-maintained and quite pleasant. The overall impression of the establishment was highly positive. It offered a great sense of comfort and ease throughout our visit. We would certainly consider returning for another enjoyable stay. The experience was, in a word, great.
Response from Property: Dear Guest, thank you so much for sharing such a wonderful review. We’re delighted to hear that your stay was comfortable and relaxing, with a serene atmosphere and well-maintained facilities. It’s especially rewarding to know you felt comfort and ease throughout your visit, and we would be truly happy to welcome you back for another enjoyable stay in the future.Best Regards,IrahCustomer Service Team
Guest User
3-Bedroom Sea View Balcony with 6 Super Single [Il05]
Stayed in Nov 2025
Family
2 reviews
6.0/10
Posted on Dec 17, 2025
This was our second time staying in this unit. However, on this occasion, there were many areas that required maintenance. There were damaged sections of flooring, and the dining chairs were unsafe, posing a safety concern. One of the ensuite bathrooms was unavailable as the door was locked due to ongoing work, which we were only informed about after checking with the host. Unfortunately, there was no apology or advance notice, which caused some inconvenience. Additionally, the toilet flush was not functioning properly and leaked throughout the night, creating continuous noise. We hope these matters can be addressed for future guests.
Response from Property: Dear Guest,Thank you for your feedback. We sincerely apologize that your recent stay did not meet your expectations.We truly value your comments, as they help us improve our services and guest experience. Please be assured that your concerns have been noted and shared with our team for further review and improvement.We hope to have the opportunity to welcome you again and provide you with a better experience in the future.Warm regards,Khaicostumer Services Teams
Anonymous User
3-Bedroom Sea View with 1 King and 4 Super Single [Il06]
Stayed in Sep 2025
Family
4 reviews
10/10
Outstanding
Posted on Oct 26, 2025
The homestay was so spacious and clean. Every room has its own bathroom. The view is 10/10! The staff was very helpful and kind. I would very much like to rebook this homestay in the future 👍🏻
Response from Property: Dear Guest,Thank you for your feedback. We sincerely apologize that your recent stay did not meet your expectations.We truly value your comments, as they help us improve our services and guest experience. Please be assured that your concerns have been noted and shared with our team for further review and improvement.We hope to have the opportunity to welcome you again and provide you with a better experience in the future.Warm regards,Khaicostumer Services Teams
Anonymous User
2-Bedroom City View with 2 Queen [Il02]
Stayed in Jun 2026
Family
3 reviews
5.0/10
Posted on Jul 13, 2026
Low maintenance. Furniture quality not good. Below expectation
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us.We sincerely apologize that the condition and quality of the furniture did not meet your expectations. Your comments regarding the maintenance of the unit have been noted and shared with our management team for further review and improvement.We truly value your feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and satisfying stay.Kind regards,Diane IJGuest Service Agent.
Guest User
3-Bedroom Sea View with 1 King + 1 Queen and 2 Super Single [Il07]
Stayed in Jun 2026
Family
1 reviews
8.0/10
Very good
Posted on Sep 21, 2026
Facilities: Good Cleanliness: Good Environment: Okay
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback with us! We are pleased to hear that you found our facilities and cleanliness good. We also appreciate your comments about the environment, and we will continue working to improve our guests' overall experience.We look forward to welcoming you again in the future!Best regards,Jane AJGuest Service Agent
Rosinah Salleh
3-Bedroom Sea View with 1 King + 1 Queen and 2 Super Single [Il07]
Stayed in Aug 2026
Family
2 reviews
6.5/10
Posted on Sep 2, 2026
kipas dibilik master room perlu service
Response from Property: Kepada Tamu yang Terhormat, terima kasih atas ulasan Anda. Kami mohon maaf atas ketidaknyamanan yang Anda alami karena kipas di kamar master memerlukan pengecekan atau servis. Kami menghargai Anda menyampaikan masukan ini, karena membantu kami meningkatkan kualitas kenyamanan bagi setiap tamu. Kami berharap pengalaman Anda secara keseluruhan tetap terasa baik, dan kami menyambut Anda kembali di Homesuite' Home at the Loft pada kesempatan berikutnya.Best Regards,IrahCustomer Service Team
Arynna_ina
【IL01】Comfort Garden View Apartment
Stayed in Jan 2025
Family
19 reviews
10/10
Outstanding
Posted on Feb 9, 2025
Nice apartment. Everything is good except the washing machine cannot function and the TV is a bit annoying because need to press the remote hard everytime and got yellow lines. Buffering quite many times and spoils the mood to watch. Tv channel not included Netflix. Try to install but don't have options. For 3 d 2 n stays without Netflix not really enjoy the stay because my family kind of vacay is to watch Netflix at night together. Apart from that I can consider to book again because the rooms are quite large n comfy. Nice decor n appliances. Also got iron steamer👍 Large spaces for parking and got free parking access card. Easy access to go to imago mall.
Response from Property: Thank you for your kind feedback! We’re pleased to hear you enjoyed the apartment and amenities. We sincerely apologize for the issues with the washing machine and TV, and we will certainly look into resolving them. Your suggestions regarding Netflix are also appreciated, and we’ll explore options for future stays. We would love to host you again soon!
Anonymous User
3-Bedroom Sea View with 1 King and 4 Super Single [Il06]
Stayed in Jun 2026
Family
6 reviews
8.5/10
Very good
Posted on Jul 16, 2026
Nice facilities for family
Response from Property: Dear Guest, thank you for choosing Homesuite' Home at the Loft and for sharing your kind feedback. We are delighted to know that our facilities were well suited for your family stay. Your recognition is greatly appreciated and encourages us to continue delivering a comfortable and welcoming experience for family travelers. We sincerely look forward to welcoming you again.Sincerely, Anas Customer services teams
Mei mama Mia
2-Bedroom City View with 2 Queen and 2 Super Single [Il04]
Stayed in Oct 2024
Couple
7 reviews
8.5/10
Very good
Posted on Nov 22, 2024
Good location, convenient for shopping and lots of eateries & restaurants. Helpful staff Nicky and Wan. Unit needs some touch up though.
Response from Property: Dear guest, Thank you for your kind words! We're thrilled you had a great stay at Homesuite' Home at the Loft. Your feedback and support mean a lot, and we can’t wait to welcome you again!
Guest User
3-Bedroom Sea View with 1 King + 1 Queen and 2 Super Single [Il07]
Stayed in Mar 2025
Family
3 reviews
7.5/10
Posted on May 22, 2025
The equipment is good got is neflix but the washing machine is broken. The location is good. There is shopping mall downstairs. But there is only one parking.
Response from Property: Thank you for your kind feedback. I'm pleased to hear you enjoyed the location and amenities. I sincerely apologize for the issue with the washing machine—we’ll address it promptly. Your note on parking is appreciated, and we thank you for your understanding.
Benjamin Sch.
3-Bedroom Sea View with 1 King and 4 Super Single [Il06]
Stayed in Sep 2024
Family
43 reviews
7.0/10
Posted on Oct 5, 2024
We extended our stay at the Loft for one day as this was very convenient for us to have a cost effective place for our day trips as family. Still the rooms have very limited furniture and the kitchen would require some more equipment like cups, plates… The view from the balcony is actually quite nice. If you are light sleeper and dislike landing airplanes, you may chose another location since the apartment is in the direct landing path of the airport.
Response from Property: Dear Guest,Thank you for sharing your feedback with us! We truly appreciate your thoughts and suggestions. Your input helps us improve and provide the best experience possible. We look forward to welcoming you again soon!
Marmar Ac
3-Bedroom Sea View with 1 King and 4 Super Single [Il06]
Stayed in May 2024
Family
32 reviews
10/10
Outstanding
Posted on Jun 10, 2024
Excellence . My family really like this homestay.Nice view, clean, spacious rooms and friendly staff.
6/19
Response from Property: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon!
Nfiqa
2-Bedroom City View with 2 Queen [Il02]
Stayed in Feb 2025
Other
4 reviews
8.0/10
Very good
Posted on Mar 23, 2025
Good stay. Spacious. But Cant give all 5 stars laa bcause cleanliness is not it.
Response from Property: Thank you for providing us with your feedback! We truly value your thoughts and are always looking for ways to improve. Your comments will help us enhance our service, and we’re excited to make your next experience even better.Thanks again, and we hope to welcome you back soon!