Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu Reviews

Promenade Hotel Kota Kinabalu

4, 3, Lorong Api - Api 1, Api-api Centre, Kota Kinabalu, Sabah, 88000, MalaysiaView hotel details
Promenade Hotel Kota Kinabalu
Promenade Hotel Kota KinabaluPromenade Hotel Kota KinabaluPromenade Hotel Kota Kinabalu
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Guest Reviews of Promenade Hotel Kota Kinabalu

8.9/10
Very good
2578 review
Verified reviews
Location9.2
Amenities8.6
Service9.0
Cleanliness8.9
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All reviews(2578)
Positive reviews(2501)
Reviews with photos/video(838)
Delicious breakfast(281)
Nice sea view(132)
Clean pool(88)
Delicious buffet(36)
Close to airport(36)
Has facilities for children(25)
Family activities available(24)
Nice bathtub(21)
Negative reviews(77)
Guest User
Superior Room with City View
Stayed in Dec 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jan 8, 2026
Very comfortable, and I would definitely stay again. Everything met my expectations and the service was excellent
Response from Property: Dear Guest, thank you very much for taking the time to share your experience with us. We are truly pleased to know that your stay was comfortable, that our service met your expectations. We look forward to welcoming you back and providing you with another excellent stay in the future.
Guest User
Junior Suite King With Partial Sea View
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Dec 31, 2025
We stay in for 4 persons for 2 nights The junior suite + extra bed is suitable & comfort. The hotel is very near to Pasar Pilipin and Anjung Senja waterfront, jalan kaki saja.
Response from Property: Dear Guest, thank you for sharing your experience with us. We are delighted to hear that the Junior Suite with suited your group comfortably and that you enjoyed our convenient location within walking distance to places of interest. Your positive feedback is greatly appreciated, and we look forward to welcoming you and your family back to Promenade Hotel Kota Kinabalu for another enjoyable stay.
Anonymous User
Superior Room with City View
Stayed in Nov 2025
Solo traveler
29 review
10/10
Outstanding
Posted on Dec 30, 2025
Due to the tight schedule, I last minute booked this hotel, but fortunately, I think I made the correct decision. When I checked in, the receptionist (Ms Lea) helped me upgrade my booked room. Deeply appreciate her service!
Response from Property: Dear Guest, thank you for sharing your experience. We are delighted to hear that your last-minute booking worked out well and that our Duty Manager - Ms. Lea was able to assist with a room upgrade. Your kind recognition of her service is greatly appreciated and will be shared with our team.We look forward to welcoming you back to Promenade Hotel Kota Kinabalu for another pleasant stay.
Boon Yew Sim
Deluxe Room With Partial Sea View
Stayed in Nov 2025
Couple
1 review
10/10
Outstanding
Posted on Jan 4, 2026
Good 3 nights stay at promenade hotel,location wise is very convenient and getting around the city with grab service,were considered comming back if I have the time cheers😀
Response from Property: Dear Mr Boon, thank you for sharing your feedback. We are glad to hear that you had a good three-night stay and found our location convenient for getting around the city. It is encouraging to know that you would consider staying with us again.We look forward to welcoming you back to Promenade Hotel Kota Kinabalu whenever you have the opportunity to return.
Tabitha Liam
Superior Room with City View
Stayed in Nov 2025
Couple
20 review
8.5/10
Very good
Posted on Dec 26, 2025
Generally praise its excellent central location, friendly staff, and fantastic breakfast buffet with diverse choices
Response from Property: Dear Ms Liam, thank you for your kind review. We are pleased to know that you appreciated our excellent central location, friendly staff, and the wide variety offered at our breakfast buffet. Your positive feedback is truly encouraging to our team.We look forward to welcoming you back for another enjoyable stay.
Guest User
Promenade Superior Room with Club Lounge Access
Stayed in Nov 2025
Traveling with friends
92 review
10/10
Outstanding
Posted on Dec 22, 2025
The room was very comfortable with a pretty view from the window. I was also really impressed with the bathroom. I truly enjoyed my stay here! The breakfast was absolutely amazing, with a wide variety of dishes at different stations.
Response from Property: Dear Guest, thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed the comfort of your room, the view, and our bathroom facilities. It’s also encouraging to know that our breakfast selection impressed you with its variety and presentation.Your kind words mean a lot to our team, and we look forward to welcoming you back for another enjoyable stay at Promenade Hotel Kota Kinabalu.
Angela Ooi
Superior Room with City View
Stayed in Nov 2025
Traveling with friends
4 review
9.5/10
Amazing
Posted on Jan 16, 2026
The breakfast food was quite tasty, but the variety was a bit limited. Also, even though we stayed at the hotel, we had to pay for parking ourselves. Otherwise, the environment and service were great – a fantastic experience! Plus, the hotel is right in the city center, and you can walk to the largest mall in Sabah.
Original textTranslated by Google
Response from Property: Dear Ms Ooi, thank you very much for taking the time to share your detailed feedback. We are delighted to know that you enjoyed our breakfast offerings, the overall environment, and the service provided by our team, and that you had a fantastic experience with us.We appreciate your constructive comments regarding the breakfast variety and parking charges. Your feedback has been noted and shared with the relevant departments for review as we continuously look for opportunities to enhance our guest experience. We are also pleased that our central location and proximity to shopping added convenience to your stay. We look forward to welcoming you back in the future.
Elsa xuejie📩
Deluxe Room With Partial Sea View
Stayed in Nov 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Dec 15, 2025
The room was great, and the staff were very enthusiastic and could speak Chinese without any problems. The breakfast had a wide variety of choices. We were upgraded to a king-size sea view room for free, which was a very thoughtful touch. Highly recommend staying here!
Original textTranslated by Google
Response from Property: Dear Ms Elsa, thank you for your wonderful review and recommendation. We’re delighted to hear that you enjoyed the room, our enthusiastic team, and the variety offered at breakfast. We’re especially pleased that our team’s ability to communicate in Chinese added to your comfort during your stay.We’re glad the complimentary upgrade to a king-size sea view room made your experience even more special. Your kind words truly encourage our team to continue delivering thoughtful and attentive service.Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit.
PilleyTan
Deluxe Room With Partial Sea View
Stayed in Nov 2025
Business traveler
4 review
9.5/10
Amazing
Posted on Dec 12, 2025
Only 15 to 20 min drive trom airport. Cross the roac in front of the hotel and you're facing the sea. The sea view is not that great though. 10min walk to che "Philippines Market" which sells a lot of fresh produce and street food but it's very smoky. Another 10min walk away and you reach Api Api Night Market but it only opens on Fri n Sat night. Hotel serves a decent & good spread of buffet breakfast. Service staffs are smiley and friendly.
Response from Property: Dear Pilley, thank you for your review. We’re happy to know that you enjoyed our convenient location, buffet breakfast, and friendly staff. We also appreciate your feedback about the sea view and nearby markets, which helps us improve our guest experience. We hope to welcome you back soon!
Guest User
Deluxe Room With Partial Sea View
Stayed in Nov 2025
Business traveler
15 review
10/10
Outstanding
Posted on Dec 9, 2025
I always stay at this hotel when I visit. The rooms are clean and comfortable. The staff are friendly, and the location is good. I will keep coming back.
Response from Property: Dear Guest, thank you for your kind words and for always choosing to stay with us. We’re glad you enjoy our rooms, friendly staff, and convenient location. We look forward to welcoming you back again soon!
Anonymous User
Superior Room with City View
Stayed in Oct 2025
Family
22 review
7.0/10
Posted on Dec 1, 2025
Good stay n walking distance from attractions. Breakfast was average n taste was inconsistent. Day 1 was better compared to 2nd day. Can improve in future
Response from Property: Dear Guest, thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed your stay and found our location convenient for nearby attractions. We also appreciate your comments regarding breakfast and taste consistency. Your feedback has been shared with our culinary team for review, and we will work to improve this for future guests. We hope to have the opportunity to welcome you back for an even better experience.
Guest User
Deluxe Room With Partial Sea View
Stayed in Oct 2025
Business traveler
94 review
10/10
Outstanding
Posted on Dec 10, 2025
I recently stayed at the Promenade Hotel Kota Kinabalu, and it turned out to be a very pleasant experience. The location is excellent—right in the city center, making it easy to walk to nearby restaurants, shopping malls, and the waterfront. It’s convenient whether you’re here for business or sightseeing. The room was clean, comfortable, and well-equipped. The bed was cozy, the air-conditioning worked well, and the Wi-Fi was stable. I also appreciated the small touches like the coffee/tea facilities and a good-sized work desk. If you’re lucky to get a sea-view room, waking up to the South China Sea is definitely a bonus. The hotel facilities are also great. The breakfast selection was good with plenty of choices, and the staff were friendly and helpful throughout my stay. The check-in process was smooth, and I felt well taken care of. Overall, I had a very good stay at Promenade Hotel. It has great value for its location, comfort, and service. I would gladly choose this hotel again the next time I visit Kota Kinabalu.
Response from Property: Dear Guest, thank you for sharing such a detailed and positive review of your stay. We are delighted to hear that you had a very pleasant experience and that our central location, room comfort, and facilities met your expectations.It is wonderful to know you enjoyed the convenience of being within walking distance of restaurants & other places of interest as well as the comfort of your room. We’re especially pleased that the sea view added an extra highlight to your stay.Your compliments regarding our breakfast selection, friendly staff, and smooth check-in process are greatly appreciated and will be shared with our team as encouragement.Thank you once again for choosing to stay with us and for recommending Promenade Hotel Kota Kinabalu. We truly look forward to welcoming you back on your next visit to the city.
Linok81 Linoks
Superior Room with City View
Stayed in Dec 2025
Family
63 review
10/10
Outstanding
Posted on Jan 17, 2026
Happy with room view and easy to car park. Cashier very friendly
Response from Property: Dear Linok81, thank you for sharing your feedback. We are pleased to know that you were happy with your room view, found parking convenient, and experienced friendly service from our cashier. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay
Kruzer
Promenade Deluxe Room with Club Lounge Access
Stayed in Oct 2025
Business traveler
2 review
10/10
Outstanding
Posted on Nov 28, 2025
Nice, clean and comfortable room especially the bed. Good service and there is a plate of fruits ready for me.
Response from Property: Dear Mr Ting, thank you for your kind feedback. We’re delighted to hear that you enjoyed your clean, comfortable room and that the fruit plate added a nice touch to your stay. We truly appreciate your support and look forward to welcoming you back again.
Guest User
Deluxe Room With Partial Sea View
Stayed in Nov 2025
Business traveler
114 review
8.5/10
Very good
Posted on Jan 8, 2026
Good location in kota kinabalu.Easy to reach out and surrounded by eating place
Response from Property: Dear Guest, thank you for sharing your positive feedback with us. We are delighted to know that you found our location convenient and enjoyed the easy access to nearby dining options. Being centrally located is something we take great pride in, and we are pleased it added value to your stay. We truly appreciate your support and look forward to welcoming you back to Promenade Hotel Kota Kinabalu in the near future.