The Pacific Sutera Hotel

This hotel review is a highly responsible one, because this hotel left me with a very, very bad impression. First, I must thank Trip.com's customer service for their active communication, reassurance, and assistance in resolving the issue when we were angry and helpless. Thank you very much, Trip.com customer service. Now, about the hotel: 1. **Location:** The location is indeed excellent, offering stunning sunset views of Kota Kinabalu. The hotel has a small beach with many small fish, which is beautiful and fun. However, these are all external advantages, meaning this local hotel simply benefits from a prime location. This is the only positive aspect of the hotel. 2. **Service:** The service at this hotel deserves a (-100) score. The floor staff don't smile, don't greet guests, and won't even respond if you initiate a greeting. When I inquired about a paid late check-out, the front desk receptionist immediately said 'No' without asking for my room number or checking the computer system. When I showed them that rooms were still available for booking on the platform, the front desk manager actually replied, 'You're welcome to try and book it.' This kind of service attitude was truly eye-opening. As I was leaving, they even mocked me behind my back. In particular, the front desk staff EDWIN and JOSHUA are very, very unprofessional and are completely unfit to work in the service industry. 3. **Dining:** The weekend buffet dinner costs MYR 168 per person. The food selection is very limited. It's extremely poor value for money, definitely avoid it. Plus, there was only one staff member clearing dishes. I recommend the BBQ buffet at the beach bar, which is only MYR 99 and should be much better than the indoor one. Remember to book in advance. The breakfast, at MYR 80, also offers very ordinary food, just enough to fill you up. 4. **Price:** The last-minute room rates were incredibly low. They were MYR 1,000 cheaper than what I paid when booking a room half a month in advance. This clearly indicates extremely chaotic hotel management. Various prices are flying around among agents, making a mess. Regarding the front desk's attitude, other guests we met on the beach also experienced similar problems. Even when a hotel room had a leak and the engineering department recommended a room change, the front desk was incredibly reluctant and delayed the process. In summary, if you intend to solely enjoy the beautiful scenery without any interaction with the hotel staff, you might consider it. However, if there's any chance you'll need to communicate with the hotel staff, be prepared for a challenge.

I checked in late at night, and the front desk staff was very helpful. I didn't encounter any problems, and the sea view from my room was great. Although the room facilities are a bit old due to their age, the bed was comfortable, and the public areas were very well-maintained.

This is a fantastic resort hotel with stunning sunset views, a private beach, and a pier, making island hopping incredibly convenient. The pool area is very comfortable and great for families. It's close to the airport, so transportation is easy. You can relax and enjoy the sea and sunset right from the hotel, creating a perfect vacation vibe. The stay was very comfortable.

Super beautiful hotel, the environment is amazing, no words can describe it. The beach is fine and soft, and I had a fantastic nap by the pool. The front desk and all the staff were very friendly, and the restaurant food was also quite good.

Before coming, I read a lot of negative reviews and was full of anxiety, but after experiencing it, I realized it was unnecessary worry. The room, bedding, and pillows were clean and odorless. Whether it was the front desk, concierge, borrowing towels at the pool, or ordering food at the restaurant, everyone was enthusiastic and I never felt neglected. One day, after the room was cleaned, they forgot to leave new towels. I called and they were delivered quickly, without a long wait. You can watch the sunset from the hotel's small beach, which is very convenient and beautiful. Snorkeling on the small beach is convenient and safe, with lots of fish, coral, and even Nemo. Island hopping close to shore departs from their own pier, which is also very convenient; just go downstairs to the pier 30 minutes in advance to buy tickets. After returning, you can go straight back to your room in your swimsuit to change and wash up, avoiding the hassle of changing clothes on the island. Room service is available, which is a good option if it's raining or you're too lazy to go out; the prices aren't too expensive. Overall, it's a great resort hotel, highly recommended, and I would stay again if I have the chance. The pictures show the hotel's small beach and the sunset from the hotel.

Perfect for a family trip! The hotel has its own private beach, and we even caught the sunset on our first day. There's also a private pier, so coming back from a boat trip, we could head straight to our room for a shower, which was incredibly convenient. They even have a daily bubble party that the kids absolutely loved. While the facilities are a bit dated, overall we were very satisfied.

The room size was just right, perfect for two adults and two children. The beach and pool are right downstairs, which was incredibly convenient and the kids absolutely loved it. The breakfast was also very generous. We had a perfect 24 hours here!

The hotel facilities are a bit dated, but we booked a sea-view room on the 10th floor and the view was absolutely stunning. The breakfast was quite good for us Chinese guests, and the kids enjoyed it too. The hotel's location is very convenient, close to the pier which makes going out to sea really easy. The swimming pool is quite unique and kid-friendly. The hotel beach is relatively small. Even though the hotel is close to the airport, we didn't hear any noise from planes taking off or landing, so the soundproofing is excellent. Overall, it's a good stay with high value for money!

The decor has a classic, antique feel, and the hotel's location is excellent. The facilities are comprehensive, it's very close to the pier, and there's a small private beach. Breakfast is quite varied and plentiful.