To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.7
Service8.9
Cleanliness8.8
Filter by:
Sort by:
All reviews(309)
Positive reviews(302)
Reviews with photos/video(94)
Convenient for shopping(21)
Clean pool(19)
Great swimming pool(19)
Easy to get around(14)
Located downtown(14)
Nice sea view(11)
Tasty food(10)
Friendly front desk staff(8)
Negative reviews(7)
xiaowave
Family Room With Balcony
Stayed in Jan 2026
Family
5 review
10/10
Outstanding
Posted on Feb 26, 2026
Our family of four traveled to Kota Kinabalu for Chinese New Year, and after much comparison, we chose the family room at this hotel. It turned out to be a fantastic choice! The location is absolutely superb, making it easy to get everywhere. Gaya Street, the Durian Bridge, Central Market, Jesselton Point, and Suria Sabah shopping mall are all nearby – incredibly convenient. Most importantly, the hotel room was spacious enough and exceptionally clean, and the service was very attentive. While the breakfast didn't change much over our five-day stay, the taste was still quite good.
Original textTranslated by Google
6/12
Guest User
Superior Twin Room
Stayed in Jan 2026
Traveling with friends
1 review
10/10
Outstanding
Posted on Feb 15, 2026
The location is fantastic! The small square downstairs gets lively on Fridays and Saturdays with people singing, creating a great atmosphere. There's a convenience store and a popular 'net-famous' shop just ten meters from the entrance. The floor-to-ceiling windows offer nice views, and it's not too noisy even when there's a night market. It might be a bit far from the pier, but it's a quick ten-minute walk on a nice day.
Original textTranslated by Google
Guest User
Deluxe Twin Room
Stayed in Jan 2026
Couple
3 review
10/10
Outstanding
Posted on Feb 15, 2026
Great downtown location, super convenient for getting to the night market, pier, and airport. The room was also spacious enough.
Original textTranslated by Google
Guest User
Superior Twin Room
Stayed in Dec 2025
Family
2 review
10/10
Outstanding
Posted on Jan 8, 2026
We were extremely satisfied with our stay! The hotel's location is excellent, making it very convenient for shopping. The breakfast area wasn't crowded, and the staff were incredibly friendly. They not only helped us with a high chair for our child but also greeted our baby every time and complimented how cute she was. We were given a twin city-view room on the 7th floor. The window offered a lush green view of the 'Independence Monument' and the park, making the room feel bright and spacious. On the 5th floor, there's a lounge where you can take your baby to watch cartoons. From the lounge window, you can see 'Durian Street' under the overpass and even catch a glimpse of the sea. The 6th floor features a gym and an outdoor pool, where we even witnessed a beautiful sunset. When we were leaving, the hotel lobby staff very kindly opened the door for us and untied the rope blocking the drop-off area, making it easier for us to get into our car. All in all, we will definitely be back!
Original textTranslated by Google
Blue
Deluxe Twin Room
Stayed in Nov 2025
Family
44 review
10/10
Outstanding
Posted on Dec 27, 2025
The hotel environment is decent, and there's a mini outdoor infinity pool. The location is excellent, making it super convenient to get to Gaya Street or Suria Sabah Shopping Mall. Best of all, there's a Mixue Ice Cream & Tea right outside!
Original textTranslated by Google
Guest User
Family Room With Balcony
Stayed in Nov 2025
Family
1 review
8.5/10
Very good
Posted on Dec 27, 2025
It was a pleasant stay. Ideal location, helpful service crews, breakfast just nice for a good start of the day.
Overall, I am glad to make a good choice for this trip’s accommodation!
Anonymous User
Superior Twin Room
Stayed in Nov 2025
Family
31 review
9.2/10
Great
Posted on Dec 25, 2025
The hotel's overall decor is a bit dark and somber, which I personally don't really care for. However, the location is absolutely fantastic for dining, shopping, and getting to the pier. The prices fluctuate quite a bit; I ended up paying more by booking in advance.
Original textTranslated by Google
Guest User
Deluxe King Room
Stayed in Nov 2025
Couple
1 review
10/10
Outstanding
Posted on Dec 21, 2025
Hai..Yesterday, I stayed at Horizon Hotel. It was a very exciting experience, and I was extremely satisfied. I would love to come again during the fasting month next year to do my Raya shopping.
Jms119
Deluxe Twin Room
Stayed in Jan 2026
Traveling with friends
8 review
10/10
Outstanding
Posted on Mar 2, 2026
Ok will come back again. Really strategic
HoSL
New Twin Room - Non-Smoking
Stayed in Sep 2025
Business traveler
15 review
8.5/10
Very good
Posted on Oct 7, 2025
Good hotel with strategic location. The breakfast offers a reasonable spread. Overall a pleasant stay and convenient for travellers. However, the water temperature in the shower was inconsistent, it could suddenly change while showering.
Hansel Koh
Superior Twin Room
Stayed in Oct 2025
Business traveler
31 review
10/10
Outstanding
Posted on Nov 18, 2025
Very nice hotel. Always come back to this hotel for business trip.
Shouxindexiaotaiyang
Superior Twin Room
Stayed in Jul 2025
Family
39 review
8.5/10
Very good
Posted on Aug 30, 2025
The room was a bit dated, and the cleanliness was just okay. We also had to carry our own luggage up. However, the location was truly excellent. It's right on Gaya Street, with plenty of restaurants within walking distance.
Original textTranslated by Google
Guest User
Superior King Room
Stayed in Jul 2025
Business traveler
17 review
10/10
Outstanding
Posted on Oct 5, 2025
This place is super convenient, really close to the durian street and right outside a bustling snack street. It's also near the airport and sunset spots, so it's a great fit all around. Highly recommend staying here!
Original textTranslated by Google
Guest User
Deluxe King Room
Stayed in Jan 2026
Couple
3 review
10/10
Outstanding
Posted on Mar 2, 2026
This hotel's location is fantastic, right above Gaya Street and behind Durian Street. The front desk service was really exceptional; they even helped me retrieve something I accidentally lost. My room had a sea view, and I could watch the sunrise. It's a bit of a shame my trip was too rushed to take any photos.
Original textTranslated by Google
Zhizhiyejiangjiang
Deluxe Twin Room
Stayed in Jan 2026
Couple
14 review
10/10
Outstanding
Posted on Mar 2, 2026
The location is absolutely fantastic! It's just a few steps away from dining options and there's even a weekend market nearby. The value for money is incredible, and the service is really friendly. Plus, the room itself is spacious and very clean.