879 Moo 2, Soi Ao Nang 11, Ao Nang, Krabi Province, 81180, ThailandView Hotel Details
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Centara Life Phu Pano Resort Krabi Guest Reviews
4.3/5
Very Good
260 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(260)
Positive reviews(245)
Reviews with photos/video(116)
Great swimming pool(35)
Loved the view(31)
Delicious breakfast(31)
Convenient location(24)
Great location(20)
Perfect for business trips(12)
Offers pick-up/drop-offs(11)
Many amenities(8)
Negative reviews(15)
David
Superior Twin Room
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Stayed there with a friend. The pool and breakfast was very nice and service was excellent! Overall very good quality price, will definitely repeat if I have the chance.
Response from Property: Dear Khun DavidThank you for sharing your experience! We're thrilled that you had a lovely stay with us and enjoyed the clean, comfortable room, our perfect location and our service. At Centara Life Phu Pano Resort Krabi, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us, and we hope to welcome you back for another wonderful stay!Best regards,Centara Life Phu Pano Resort Krabi
Guest User
Superior King Room
Stayed in Apr 2024
Couples
3 review
4.5/5
Great
Posted on May 24, 2024
Staff is very friendly and welcoming. Lots of restaurants and laundry stores around. There is also a great cafe called Lekkar close to the hotel. Breakfast is good and they have a “green day” incentive which if you opt in, you can get beverage credits. Only one thing to note, if you’re visiting during rainy/monsoon season and will walk around… the front walkway gets flooded, it even reached to ankle height. But if no rain, hotel is great :)
Response from Property: Dear Value Guest,Thank you for staying with us at Centra Life Phu Pano Resort Krabi and for your valuable feedback.All of the comments are the valuable practice for us to improve our service. We strive to provide a pleasant experience. We thank you again for your feedback and hope we will have an opportunity to welcome you again for next visit Krabi. Warm Regards, Sureeporn / Front Office Manager
Guest User
Superior Pool View King Room
Stayed in Apr 2024
Family
33 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Beautiful pool , really nice place near Aonang and the parking space is nice too
Response from Property: Dear Value Guest,Thank you for staying with us at Centra Life Phu Pano Resort Krabi and for your valuable feedback.All of the comments are the valuable practice for us to improve our service. We strive to provide a pleasant experience. We thank you again for your feedback and hope we will have an opportunity to welcome you again for next visit Krabi. Warm Regards, Sureeporn / Front Office Manager
Guest User
Superior Pool View King Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 16, 2024
Great hotel in a quiet location but walkable to the main area. the view from our pool view room was amazing and the staff were very friendly and helpful.
would definitely stay again
Response from Property: Dear Value Guest,Thank you very much for taking your time sharing your stay with us. We are glad to hear that you had a pleasant stay with us recently and we hope having the opportunity to welcoming you back here again. Warm Regards, Sureeporn / Front Office Manager
Anabelle29
Superior King Room
Stayed in Jul 2024
Couples
8 review
3.7/5
Posted on Aug 31, 2024
location wise not so good, quite far from krabi town & aonang beach. but good thing is the free service to aonang provided by the hotel, but it would be nice if it’s every hour as the maximum is 10 people. it is also quite dangerous as there are no street lights. overall still okok.
Response from Property: Dear Value Guest,Thank you for staying with us and sharing the satisfaction for following your recent stay.We can continue to improve your comments and appreciate all the feedback we receive.Look forward to welcoming you back again next time.Warm regards, Sureeporn / Front office Manager
Guest User
Superior Pool View Twin Room
Stayed in Jul 2024
Travel with friends
3 review
4.5/5
Great
Posted on Aug 30, 2024
Quiet and serene view of the Krabi rocky hill from hotel room. Common dining area Iis wrap with nature feeling hearing the crickets/insect singing from the forest nearby. Walking distance to the main street too. Only room is a little small to my liking.
Response from Property: Dear Value Guest, Thank you for staying with us and sharing the satisfaction for following your recent stay. We can continue to improve your comments and appreciate all the feedback we receive. Look forward to welcoming you back again next time. Warm regards, Sureeporn / Front office Manager
Guest User
Superior Pool View King Room
Stayed in Jan 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 25, 2024
Excellent quality hotel in great location for access to the strip.
Excellent facilities including pool and restaurant.
Response from Property: Dear Guest,Thank you for the wonderful feedback. We look forward to welcoming you back again next time. Warms Regards, Pantiwa Room Division Manager
Guest User
Superior Pool View Twin Room
Stayed in Jan 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on Feb 25, 2024
Lovely hotel but was shocked at the size of the room for 2 people sharing ,way too small for two women (and all their stuff) cost thousand English pounds for nine nights and breakfast ,had to book another room for £702 pounds way over priced for the size , you have to look at the dimensions when you book a room there UNBELEIVABLE !! The pool area was run broken beds and rusty tables ,does not cater to gluten free or dairy free so little for me to eat only fruit or salad
Response from Property: Dear Guest,Thank you for sharing your experience all of the feedback is our best practice of us. We strive to provide the best service to our customers. Hopefully, we will have an opportunity to serve you again.Warm Regards,PantiwaRoom Division Manager
Guest User
Superior King Room
Stayed in Jul 2024
Couples
1 review
4.2/5
Very Good
Posted on Aug 22, 2024
This hotel is about 30 min walk from the beach or a shuttle is provided throughout the day. The pool was lovely and very clean however the pool furniture isn’t as the pictures and many of the tables are broken. The rooms were comfy and well stocked. We were upgraded to a room with a pool & Mountain View and would suggest booking this room if possible as the view from the balcony was much nicer than the other side.
The breakfast was ok however some of the food was not very hot. The breakfast items were the same each day. The hotel needs to buy some cloches or covers for the fruit and pastries as there was lots of little fruit flys on the food which was a bit off putting.
There are some restaurants nearby (burger daddy and banana house are great) and a 7/11.
We enjoyed our stay here but maybe would not have breakfast next time.
Response from Property: Dear Value Guest,Thank you for staying with us and sharing the satisfaction for following your recent stay.We can continue to improve your comments and appreciate all the feedback we receive.Look forward to welcoming you back again next time.Warm regards, Sureeporn / Front office Manager
DevilMayCriii
Superior Pool View Twin Room
Stayed in Apr 2024
Family
8 review
3.0/5
Posted on May 17, 2024
Same review as previously written
Response from Property: Dear Value Guest, We appreciate your feedback and are committed to addressing the issues you've raised. Your satisfaction is our priority, and we hope to have the chance to provide you with an improved and enjoyable stay during your next visit to Krabi.Warm Regards, Sureeporn / Front Office Manager
Guest User
Superior Twin Room
Stayed in Aug 2024
Travel with friends
18 review
4.0/5
Very Good
Posted on Nov 2, 2024
I like this hotel. Not too far to walk to all the shops. The food is nice.
Response from Property: Dear GuestThank you for sharing your experience! We're thrilled that you had a lovely stay with us and enjoyed the clean, comfortable room, our perfect location and our service. At Centara Life Phu Pano Resort Krabi, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us, and we hope to welcome you back for another wonderful stay! Best regards, Centara Life Phu Pano Resort Krabi
Florian Wouter
Superior King Room
Stayed in Nov 2023
Solo travelers
21 review
4.0/5
Very Good
Posted on Dec 19, 2023
I enjoyed my stay at the Phu Pano resort in Krabi. The rooms are nice, but seem to be a bit dated and not sure if properly maintained. The pool is also amazing and is a great place for sunbathing. Service and communication at the front desk really needs to improve. They made the bed with two twin sheets instead of one king-size sheet as per my booking. I had to request three times for my sheets to eventually be changed. See before and after photos. It took half a day and even then I had to wait and double confirm with the housekeeper. Nevertheless, it’s a good place to stay 👍
Response from Property: Dear Guest, Thank you for sharing your feedback. We are happy to know that you are happy with our hotel and staff service We are looking forward to welcome you in the next further holiday Warm Regards, Pantiwa / Room Division Manager
Guest User
Superior King Room
Stayed in May 2024
Couples
2 review
4.2/5
Very Good
Posted on Jun 9, 2024
Friendly service but the room amenities could be improved. No toothpaste or toothbrush. Absolutely basic necessities. Drinking water was in glass instead of plastic - loving the eco friendliness, was replenished everyday.
Response from Property: Dear Value Guest,Thank you for staying with us at Centra Life Phu Pano Resort Krabi and for your valuable feedback.All of the comments are the valuable practice for us to improve our service. We strive to provide a pleasant experience. We thank you again for your feedback and hope we will have an opportunity to welcome you again for next visit Krabi. Warm Regards, Sureeporn / Front Office Manager
IgorCh
Superior King Room
Stayed in Oct 2023
Couples
5 review
3.7/5
Posted on Nov 28, 2023
View from the window not as in hotel info ..
Coffee and Thai tea in restaurants (Lipton only) were very bad after breakfast..
Response from Property: Dear IgorCh, Thank you for sharing your experience all of the feedback is our best practice of us. We strive to provide the best service to our customers. Hopefully, we will have an opportunity to serve you again. Warm Regards, Pantiwa Room Division Manager
Guest User
Superior King Room
Stayed in Nov 2024
Couples
5 review
4.5/5
Great
Posted on Dec 25, 2024
Good hotel with nice pool and tasty breakfast
Response from Property: Dear Guest. Thank you for sharing your experience! We're thrilled that you had a lovely stay with us and enjoyed the clean, comfortable room, our perfect location and our service. At Centara Life Phu Pano Resort Krabi, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us, and we hope to welcome you back for another wonderful stay! Best Regards Centara Life Phu Pano Resort Krabi