Railay Princess Resort & Spa

First off, the service at the hotel's front desk was really poor, which is definitely not what I expect from Thai hospitality. The room cleanliness was terrible; even the pillows were torn. And the shower water was salty – it felt like showering with seawater, completely useless. Second, our room on the first night was at the very end of the building, right next to the garbage room. After coordinating with Trip.com (their customer service was excellent, but it doesn't change my negative review of this stay), we managed to move to the third floor. However, the hotel has no elevator, so we had to carry our luggage up, which was exhausting! This was the hotel's fault, yet we had to bear the consequences, or just suck it up and stay there. Finally, after all that trouble, we went to the beach. When we came back, our belongings had been stolen by monkeys. The hotel didn't have any signs warning guests about monkeys or to keep balcony doors closed. My ID and all my bank cards were stolen. After I contacted Trip.com, the hotel returned our important documents, but none of my cosmetics were returned. I don't know if they were taken by the hotel staff. The hotel has a responsibility to protect guests' belongings and failed to inform us about the risk of losing items. Trip.com only compensated me 200 RMB for the loss, but my stolen items were worth over 2000 RMB. I absolutely do not recommend staying here! I will continue to file complaints.

The front desk staff were very welcoming, and there was a dedicated person to help with luggage to the room. The breakfast was also excellent and varied. I especially loved the balcony outside the room, which offered views of the pool and picturesque mountains, and even had monkeys visiting!