To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.4
Amenities8.0
Service8.1
Cleanliness8.4
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All reviews(60)
Positive reviews(10)
Reviews with photos/video(5)
Negative reviews(2)
Anonymous User
Family Room
Stayed in Aug 2025
Traveling with friends
19 review
10/10
Outstanding
Posted on Oct 6, 2025
I would recommend to stay here for hospitality.
I booked it through Trip .it was very convenient for me .
CharlotteC19
Room With 2 Separate Beds
Stayed in Jun 2025
Couple
1 review
7.0/10
Posted on Jul 23, 2025
Very basic hotel - Air conditioning did not go below a certain number and it was boiling in the room - pointless having it! had to ask for a fan considering it was 36 degrees. This hotel is very basic, much like a travelodge. There are alot nicer/good location hotel to stay in for the same price. We only stayed here as easyjet would payout for a 3 star or less. The location was OK...
Response from Property: Dear Guest,Thank you for your feedback.We’re sorry to hear that your experience did not meet expectations, especially regarding the air conditioning during such hot weather. We understand how important comfort is, and we regret the inconvenience caused. Your comments are very helpful and will be shared with our team to review and improve.We appreciate you taking the time to share your thoughts.Warm regardsNovotel Kraków Centrum Hotel Team
Tropicalbear
Standard Double Room
Stayed in Sep 2024
Couple
2 review
10/10
Outstanding
Posted on Nov 19, 2024
Good value for money. Walkable to the old town. The service was good.
Nick83
Standard Double Room
Stayed in Nov 2024
Family
1 review
7.0/10
Posted on Feb 17, 2025
Great location, great service, nice and adequate breakfast just the rooms are a bit simple…
蒲生一弘
Standard Double Room
Stayed in Apr 2024
Traveling with friends
1 review
9.5/10
Amazing
Posted on May 8, 2024
The location is very close to the city center and also to King Castel. The room I stayed was clean. However, it is little confusing to find light switches because they are hidden under the decorative wall.
The bar closes at 22:00, so if you want to enjoy night life, you may want to go out. All staff are very kind!
Ko Tae-Hee
Standard Double Room
Stayed in Jul 2023
Business traveler
17 review
10/10
Outstanding
Posted on Aug 28, 2023
Nice and comfortable hotel in Krakow.
Especially it is good to eat the breakfast in restaurant.
Anonymous User
Room With 2 Separate Beds
Stayed in Mar 2025
Business traveler
1 review
5.5/10
Posted on Apr 7, 2025
The room was very noisy. I didn't sleep well the whole night. I couldn't sleep at all in the first half of the night.
Original textTranslated by Google
Anonymous User
Standard Double Room
Stayed in Jul 2024
Family
7 review
8.0/10
Very Good
Posted on Aug 13, 2024
The front desk was very welcoming, the location was good, and it was quiet. However, the next day I saw a room card hanging in the elevator, so anyone can come in and out at will, which is not very safe.
Original textTranslated by Google
toldo****
Standard Double Room
Stayed in Nov 2024
Business traveler
4 review
8.0/10
Very Good
Posted on Jan 19, 2025
Good location, very close to Sheraton, about 10 minutes drive from the city center
Original textTranslated by Google
M422874****
Room With 2 Separate Beds
Stayed in May 2025
Other
19 review
8.0/10
Very Good
Posted on Aug 1, 2025
The room is quite big
Original textTranslated by Google
Response from Property: Dear guests,Thank you for your comment!We’re glad to hear that you found the room spacious. If there’s anything else we can do to make your stay even more comfortable, please don’t hesitate to let us know.Warm regardsNovotel Kraków Centrum Hotel Team
Guest User
Standard Double Room
Stayed in Sep 2025
Solo traveler
4 review
5.5/10
Posted on Oct 2, 2025
Hotel niewart swojej ceny. Nie było bardzo źle - ot, średni hotel na jedną noc. Ale nie czułem się tam komfortowo. W drzwiach była wielka szpara (zdjęcie), przez którą było słychać wszystko, co się działo na korytarzu. Rano obudziło mnie tupanie z piętra wyżej. Recepcja dziwna, niepotrzebne dyskusje i uwagi. Śniadanie w porządku. Reasumując: przeżyłem, nie wrócę.