Shahzan Hotel Kuantan, Trademark Collection by Wyndham

The hotel's location is very strategic as it's in the city center and close to the state mosque. The cleanliness of the room could be improved. The bedsheets provided appeared to have some stains, which slightly detracted from the stay. Additionally, the use of rather dark colors in the rooms, corridors, and restaurant made the overall atmosphere seem gloomy. I'm confident that if brighter colors were used, it would create a more cheerful, comfortable, and welcoming ambiance for guests.

Check-in at 4 PM. Staff were friendly, and the hotel was okay. The air conditioning worked well. The only slight issue was parking; space was quite limited, first come, first served. Overall, everything was fine. We got a beautiful view of the mosque, which was a nice bonus! 👍👍👍 If I have the chance, I'll definitely repeat my stay, but we didn't have breakfast this time. Next time, Inshallah, I'll book with breakfast included. Thanks, Shahzan Hotel! 🙏

The room was very comfortable and clean. The only minor issue was that the central air conditioning wasn't very cool at first (but it eventually got cold). The most important thing is that it's close to the state mosque and has a beautiful view.

Excellent and good, will definitely repeat. This is actually my second time repeating, brought my kids to swim in the pool.

Before booking this hotel, I read some reviews. It's in the city center, so the location is good. However, there are a few things that fell short. The cleanliness was an issue; the bathroom had mold around the sink and inside the shower area. In the room, there were several dusty spots, as if it hadn't been properly cleaned. I've stayed in 2-star hotels before that were much cleaner. The lobby area was very hot. I asked the staff, and they said the air conditioning was being maintained. But I saw reviews from 8 months ago mentioning the lobby AC was still out. Check-in service took a little longer than expected.