Scarletz Suites KLCC by Mana-Mana

Facilities: Guests frequently mention the hotel's rooftop pool with great city views and the availability of amenities like washing machines and kitchenettes. The gym offers panoramic views of Kuala Lumpur, enhancing the overall stay experience.(based on 199 reviews)

Note - this review is specifically about the management company ‘Mana Mana’ - there are many other rooms in this building managed by other companies. I very rarely leave reviews but my experience with this ‘hotel company’ has been the worst I have ever come across. I found dried blood on the blankets of the bed. I tried to raise this with the front desk but seemingly they have no one available at night. There is just a WhatsApp number to message. I was informed that there was no other available room to swap into and that no one was available to come clean the bed. I have no idea what would happen if there was a serious emergency. I was forced to book another room in the building in the middle of the night out of my own cost as the person on the end of the WhatsApp number said there were no other rooms available to move into (despite plenty of rooms being bookable on trip.com - again I believe this is due to a lack of a proper staffing at night). They have since refused to refund me for my stay or reimburse me for the other room I had to pay for stating that the fact I got ‘upgraded’ into another room the next day settles things which obviously it does not - particularly as the new room I moved into lacked certain amenities of the original room. I am in the process of pursuing legal action. In general there are also issues with the building itself. As others have mentioned there is an extremely long wait for lifts at peak times - not much thought went into building planning. Also the concierge service is amongst the worst I have ever come across - however I understand this is separate to all the management companies that manage the rooms. They charge a fee for luggage storage which I have never come across and the concierge staff themselves are extremely unhelpful - when I enquired about local laundry services I was told to look it up myself on Google. Ultimately this building is not a real hotel - it’s just a bunch of rooms run by different management companies that have no customer service. If your room is okay and you don’t have any issues then you will find your stay is pleasant enough. However if you have issues even very minor it will be a horrible experience for you. There are plenty other actual hotels in the area - I would recommend spending just a bit extra money for peace of mind. However, if you must book a room in this building then do NOT book it with Mana Mana. Their room was much smaller than expected - the other room I ended up booking with a different management was much nicer for a lower price, however again, they were slow at responding to messages and I anticipate if I had an issue my experience would also have been bad.