Mutraveller
June 19, 2025
A Stay to Forget: Not Recommended
This past stay was a huge disappointment, making it hard to believe this hotel still considers itself 5-star. The room was far from properly cleaned, which is unacceptable for any hotel, let alone one claiming such a high rating. Adding to the outdated feel, the iron was an old model, hinting that the hotel might be undergoing a very slow refurbishment process or perhaps not at all.
However, the most frustrating part of the experience was the rude staff at the parking exit. Despite having registered my car's plate number with the concierge, we were still charged to leave. When we questioned this, the staff member inexplicably scolded us. This kind of confrontational and unhelpful behavior from hotel staff completely detracts from any semblance of a luxury experience.
Overall, this hotel has significantly lost its status as a five-star establishment. I definitely won't be coming again or suggesting it to anyone.